Job Title

JOB SUMMARYCheck all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.The Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The Client Support Representative will answer a high volume of calls from our clients.*ESSENTIAL DUTIES & RESPONSIBILITIES**Customer Interaction** Respond promptly and professionally to inbound calls and other communication channels.* Provide accurate and relevant information to clients regarding products, programs, and services.* Address client inquiries and concerns with a customer-centric approach.*Issue Resolution** Identify and troubleshoot client issues, escalating them appropriately when necessary.* Utilize a ticketing system to efficiently manage and track client concerns adhering to documentation standards.* Offer effective and timely solutions to meet client needs.*Product Knowledge** Maintain a comprehensive understanding of the company's products, programs, and services.* Stay informed about updates and changes in offerings to assist clients effectively.* Utilize and maintain product knowledge base.* Submit Knowledge Base articles to be verified by Senior Staff, and revise when needed per KPI.*Process Adherence** Adhere to standard processes and procedures in handling client interactions.* Ensure compliance with established protocols for issue resolution*Team Collaboration** Collaborates effectively with internal teams to gather information, resolve customer issues and enhance the overall client experience.* Communicate regularly with team members to share insights and updates.*Documentation** Accurately record and document client interactions and resolutions.* Keep detailed and organized records for reference and reporting purposes.*Client Retention** Offer alternative solutions when appropriate with the goal of retaining clients' business.* Analyze client needs and recommend relevant features to enhance their experience.*Continued Development** Stay current with industry information, changes, and updates to provide informed support.*Adaptability** Demonstrate flexibility and adaptability in a dynamic and evolving client support environment.*Ad-hoc Support** Assist with additional support-related tasks and participate in Ad-Hoc projects as needed.*KNOWLEDGE & REQUIREMENTS** Experience in a technical call center environment preferred.* Certified Pharmacy Technician preferred.* Ability to handle difficult client interactions and deescalate a situation using excellent listening and communication skills to relate to the client and resolve their issue effectively. xijylhu * Ability to evaluate and analyze problems or tasks from multiple perspectives; adaptively employ problem solving methods to find creative or novel solutions; use logical, systematic, and sequential processes to solve problems.* Communicate ideas, thoughts, and facts in writing using proper grammar, spelling, document formatting and sentence structure*EDUCATION & EXPERIENCE REQUIREMENTS** Minimum years of work experience: 2 yearsPay: $22.00 per hourBenefits:* 401(k)* Dental insurance* Health insurance* Paid time off* Vision insuranceApplication Question(s):* Are you able to work on site Monday-Friday from 8-5 CST?Experience:* Technical support: 2 years (Preferred)* Computer literacy: 2 years (Preferred)Ability to Commute:* West Des Moines, IA 50266 (Required)Work Location: In person