Job Title

Why This CSR Role? 70-year-old company with a strong reputation in the home services industry Fast-paced, team-first environment-laid-back but hardworking Strong promote-from-within culture-Office Manager started in this exact role Tons of variety: phone work, scheduling, follow-ups, admin, light tech support Fun workplace perks: pizza trucks, family events, and box seats at Bridgeport Amphitheater Great benefits including medical, dental, vision, 401(k), disability, paid vacation, and holidays Responsibilities of the CSR Answer inbound customer calls and provide excellent service and support Schedule HVAC service appointments and input customer information into the CRM (ServiceTitan) Make outbound follow-up calls on open service quotes, sales estimates, and contract renewals Support office leadership and the VP with administrative tasks like reports, data entry, and project coordination Help troubleshoot internal tech issues (training provided) Maintain accurate digital records of customer interactions and job updates Coordinate company events, manage RSVPs, and help with event logistics Use platforms like Excel, Microsoft Teams, Podium, and other cloud-based tools Qualifications of the CSR 2+ years of customer service or administrative experience; HVAC or home services background is a plus High school diploma Tech-savvy-comfortable learning and using multiple platforms and tools Excellent phone presence; confident making 20+ outbound calls per day#INMAY2025#CBMAY2025#LI-OR1#LI-Onsite #ZRCFS #CustomerServiceRepresentative #CustomerServiceRepresentative #CustomerServiceRepresentative #CustomerServiceRepresentative #CustomerServiceRepresentative