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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.   ProHealth is seeking an Associate Patient Care Coordinator to join our growing Family Medicine team.This position will support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. Additionally, they will routinely use the electronic health record (HER) according to ProHealth policies.Hours (40 hours): 8 hours shift Monday - Friday between 7am - 6:15pm EST; may need to provide coverage for other nearby locationsLocation: 599 Farmington Avenue, Suite 101, Farmington, CTPrimary Responsibilities:Schedule and triage appointment requests for urgency according to approved protocols consistent with ProHealth's Appointment and Scheduling GuidelinesUse call processing and other applicable functionality in the EHR to take messages and communicate with cliniciansGreet patients and conduct check-in processMonitor daily reminder call logs to reschedule appointments as neededScan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visitsClose payment batch(es) at the end of each shift, assemble and balance batch(es) according to ProHealth cash control proceduresMaintain knowledge of current OSHA, HIPAA, and ProHealth policiesAssist coworkers as needed to ensure smooth office operation and delivery of excellent service through teamworkProvide coverage at other ProHealth locations on an ad hoc basisPerform other duties as assignedWhat are the reasons to consider working for UnitedHealth Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)More information can be downloaded at: be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GED (or higher)1+ years of customer service, healthcare, and/or administrative experienceIntermediate level of computer proficiency in Microsoft OfficeAbility to work flexible schedule between 7:00am - 6:15pm ESTAccess to reliable transportation and active valid driver's license to provide coverage as needed to other office locationsPreferred Qualifications:Experience working in a primary care settingExperience working with EpicExperience working with an electronic health record Knowledge of medical terminologyOffice Administrative / Receptionist / Clerical experience in a medical environmentCustomer service experience in retail, hospitality, etc.Knowledge of ICD - 10 and CPT coding Soft Skills: Ability to work independently and maintain good judgment and accountability Demonstrated ability to work well with health care providers Strong organizational and time management skills Ability to multi-task and prioritize tasks to meet all deadlines Ability to work well under pressure in a fast-paced environment Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others      Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.     At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.       UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.   UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.      #RPO #RED