Job Title

Ice Cream Shop ManagerSalary: $60,000/year Full-Time Here at New City Microcreamery, we believe that above all else, its the people who matter most. People believed in us once upon a time, and thats why we invest deeply in the people who join our team. Our incredible staff are the crown jewels of New City, and were searching for an inspiring leader to help our teams shine across multiple locations in the greater Boston areasupporting both our scoopers and the continued growth of the New City brand.Fun Fact: Our ice cream is now offered at Whole Foods, Big Y, Market Basket, and specialty stores throughout the Northeast!Do YouWant to work for a local industry leader with a best-in-class culinary and hospitality brand?Have a passion for creating vibrant, memorable guest experiences?Possess the vision and drive to build, mentor, and inspire great teams?Have excellent attention to detail and enjoy taking on challenges?Think creatively, stay curious, and push for continuous improvement?Refuse to accept mediocrity and want to grow your leadership career as we grow?If sowed love to meet you.Position OverviewThe Multi-Unit Assistant Store Manager supports several New City Microcreamery locations, specifically Arlington, Cambridge and Chestnut Hill. Ensuring consistent operational performance, exceptional hospitality, and strong team culture. This leader helps develop the next generation of great scoopers and supervisors while driving financial success and maintaining the highest operating standards.Reliable transportation is required, as this role travels regularly between stores.Key ResponsibilitiesLead & Inspire HospitalityDeliver warm, memorable guest interactions and champion best-in-class service across all locations.Motivate & MentorCoach, teach, and develop team members to reach their fullest potential.Drive Financial PerformanceSupport each store in building sales, managing costs, inventory counts, and maximizing profitability.Foster an Of Service CultureCultivate a positive, fun, family-style work environment where people feel welcome, valued, and energized.Uphold Genuine ExcellenceOperate within a culinary-driven environment that uses fresh ingredients, pristine spaces, high standards, and top-tier equipment.Requirements35 years of experience in a hands-on, fast-paced, high-volume environmentPrevious management, supervisor, or team-lead experienceReliable transportation (required)Experience mentoring and training hourly team membersStrong communication skills with the ability to resolve conflict and provide clear directionAbility to work a flexible schedule, including nights and weekendsRestaurant experience preferred, but not requiredCareer AdvantagesOpportunity to expand management experience as New City continues to growCompetitive salary with annual bonus opportunitiesComprehensive benefits, including Medical Insurance optionsPaid time off, paid holidays, and paid trainingEmployee meal benefitsReferral programTwo company-wide staff outings each yearClear path for advancement within a growing local brandWork EnvironmentMulti-location oversight of New City Microcreamery scoop shopsFamily-friendly, student-friendly, community-oriented atmosphereAbout New City MicrocreameryFounded in 2015, New City Microcreamery is a metropolis of fine confections and smooth creams, voted Best Ice Cream in Massachusetts. Our scratch-made ice cream is frozen using liquid nitrogencreating our signature smooth, airy texture with tiny ice crystals. Its a unique process, a culinary show, and the heart of our creativity.Beyond ice cream, we offer locally sourced coffee, pastries made by our in-house pastry chef, handcrafted lattes, our own cold brew and yes, free Wi-Fi. Were committed to elevating hospitality and enriching the communities we serve.If this leadership opportunity excites you, apply today and get ready to serve the #besticecreamintheworld.REQUIREMENTSPrevious management or lead experience35 years of experience in a hands-on, fast-paced, high-volume environmentReliable transportationExperience mentoring and training hourly team membersStrong communication skills with the ability to resolve conflict and provide clear directionAbility to work a flexible schedule, including nights and weekendsRestaurant experience preferred, but not requiredHere at New City, we feel that above all else, its the people that matter most. We believe in people because once upon time people believed in us. Our incredible staff are the crown jewels of New City. We are blown away by the way they smile through every situation and dedicate themselves to the guests above all else. From our Honorable Order of Frozen Dessert Technicians to our Baristas to our Flavor Ambassadors, all of them work together to make the Microcreamery go. They are amazing individuals who have committed to the team and we could not be more excited to watch all of them grow with us and fulfill their potential in the future.