Job Title

JobTarget is a leading company in the online job search and recruiting industry. Our team iscomprisedof experts in recruitment, e-commerce, and online job search. Our products are used by thousands of corporate recruiters and reach millions of job seekers. The company values work-life balance, rewarding risk and creativity, and an open culture. driven, and open-minded.We'reperpetually searching forways to make the job search process better, so ifyou'reup for the challenge, apply, andlet'smake it better together.About this RoleWelcome to the role of Customer Support Specialist! This is an exciting opportunity to help makethe customer experiencea priority. In this role, you willbe responsible forproviding exceptional customer service, offering technicalassistance, and troubleshooting customer issues. You will work with a team to ensure that customer needs are met. Your success in this role will be measured by customer retention and the successful implementation of customer solutions.ResponsibilitiesManage customer relationships and ensure customer satisfaction.Proactivelyidentifycustomer needs and develop strategies to address them.Manage customer cases and ensuretimelyresolution.Facilitate customer training sessions to ensure customer success.Build relationships with customers and serve as an advocate anda trustedadvisor.Collaborate with internal stakeholders to ensure customer success.Ensure customer compliance with the terms and conditions of service.Provide customer feedback to internal teams to drive product and service improvements.Monitor customer engagement and usage data to identify trends and identify areas of improvement.Required Skills2-3+ years of customer success, client services, or account management experience in a corporate environment.Proventrack recordof successful customer relationships and experience managing large, complex customer accounts.Ability to understand and analyze customer needs and develop strategies to meet their unique requirements.Excellent communication, interpersonal, and problem-solving skills.Proficiencyin using enterprise software systems and customer relationship management (CRM) tools.Ability to work well in a team-oriented environment.Self-motivated with a strong work ethic and attention to detailOrganized with the ability to manage multiple projects simultaneously.JobTarget provides a high-energy growth environment, along with a competitive base salary andexcellent benefits, including PTO, medical, dental, and 401(k) with match.Annualbasepay range:$60,000 - $65,0000+monthlybonus potential.JobTarget is anequal-opportunityemployer.PI5533b99528f3-31181-39663581RequiredPreferredJob IndustriesOther