Job Title

Description: The Guest Services Representative will need to be proficient in providing quality customer service and possess the ability to multi-task. Basic computer operating skills are necessary. The Guest Services Representative must be able to perform cash handling procedures. Requirements: Essential FunctionsMaintain an inventory of vacancies, reservations and room assignmentsAssist guests with registration, check-in, and checkoutAnticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.Handles requests and questions from current and futures guests received by phone or at front-desk.Maintain complete knowledge of and/or where to access to following information:Hotel features/servicesRoom types, numbers, layout, and dcorCurrent and future room rates, special packages and promotionsDaily house count and expected arrivals/departuresRoom availability statusScheduled conferences and meetingsRead logbook daily; record all pertinent information in logbookAssign rooms and keysCollect and distribute messages for guestsPrepare bills and collect payment for visitAssist in solving billing discrepanciesAnswer inquiries regarding hotel area and servicesProvide suggestions to hotel patrons of places to visit, eat, and shopMaintain hotel recordsAttend meetings and training sessions as necessaryAll other duties as assignedJob SpecificationsExcellent verbal and written communication skillsAbility to handle stress under pressureAbility to work cohesively with co-workers as part of a teamProvide excellent customer service and maintain a professional demeanorExcellent nterpersonal skills combined with the ability to work with diverse groups of peopleDemonstrated ability to work independently, with minimal supervisionMust have a flexible schedule and be able to work mornings, afternoons, nights, weekends and holidaysCompensation details: 17-19 Hourly WagePI61dcdbb8699f-31181-39736754RequiredPreferredJob IndustriesOther