Job Title

Key ResponsibilitiesHandle 100–150 inbound calls per day from customers and clients.Provide high‑quality service while following defined scripts and call flows.Assist callers with questions related to pension plans, healthcare plans, disability benefits, and other financial information.Accurately document customer interactions and update internal databases in real time.Direct incoming calls through a high‑volume switchboard environment.Perform clerical and multitasking duties as assigned by management.Maintain professionalism, enthusiasm, and customer‑first communication at all times.Required Qualifications1–3 years of healthcare call center experience.Experience handling high call volumes.Ability to work the required schedule:Training: 8:00–4:30 or 9:00–5:30Post‑training: Must be able to work 11:00–8:00, including occasional Saturdays.Call center operates 8:00 AM–8:00 PM, Monday–Saturday.High School Diploma or GED.Strong data entry and multitasking skills.Preferred QualificationsBilingual (any language).Experience in:Healthcare customer serviceMedical call centersCustomer support environmentsWork EnvironmentOn‑site call center with 25–30 Customer Service Representatives across Pension, Healthcare, and PFA teams, plus 5 Appeals CSRs.Union environment with strong employee support and long‑term retention.Management is results‑driven but maintains a laid‑back, family‑like culture.Leadership includes four managers and a Call Center Director (Rey Lago).Employee Value PropositionEmployees who convert to permanent status enjoy:Union pension and comprehensive benefitsSalary increases, bonuses, and paid vacationA workplace with very low turnover—many employees stay 15–30 yearsWeekly celebrations (cake for birthdays, anniversaries, etc.)Participation in charitable eventsA fun, engaging culture—Customer Service Week includes catered lunches, games, magicians, and moreJob Type & LocationThis is a Contract to Hire position based out of White Plains, NY.Pay and BenefitsThe pay range for this position is $18.00 - $21.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in White Plains,NY.Application DeadlineThis position is anticipated to close on Feb 28, 2026.h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.