Job Title

Position SummaryThe Line Service Operations Supervisor is responsible for the day to day overall management of the FBO line service operations including the fuel farm, quality assurance, its personnel, inventories, properties, equipment, and the adherence to our company policies and procedures and safety standards for the departments staff and our clients and guests.Primary ResponsibilitiesResponsible for line service staffing and actively participates in performing the line service functions. Plans, directs and coordinates activities concerned with the FBO operations in accordance with Hawthorne Global Aviation Services, governmental and environmental agencies policies and regulations.Trains, develops and manages the line service team, securing the required number of staff and ensuring the required level of qualifications and experience.Coordination with management, other departments, manufacturers and customers in matters of overriding importance.Ensuring that all tasks are carried out in accordance with AGS procedures, process specifications, technical requirements, manufacturer requirements, aviation rules, and every other applicable or accepted requirement of an authorized body.Supports the development of pricing schedules and rates for any relevant ground handling services provided.Supports existing relationships with customers, vendors, and suppliers and establishes new relationships accordingly.Manages the operation of Ground Support Equipment necessary to provide the aforementioned, including specification of new equipment. Enhances and reinforces training programs to ensure that a high and continuing level of line service is maintained.Drives results and company and departmental goals.Communicates changes or additions to company or departmental policies to the staff.Motivates and encourages all staff to provide the highest service levels.Assumes additional responsibilities and delegates responsibilities to qualified personnel, as necessary.Assure strict compliance with fuel quality assurance in compliance with FAA Regulations, ATA 103, NATA Safety 1st, and industry best practices.GeneralInteract with others in a professional and respectful mannerFollow up with other company departments and employeesRecommend process and communication improvementsRegular and prompt attendanceWork with accuracy, clarity and an eye for detailAdditional ResponsibilitiesOn-call and overtime duties as requiredOn the job training for new employeesMay require shifts at adjacent locationsAll other miscellaneous duties as assignedSupervisory ResponsibilitiesResponsible for overseeing the performance of the Line Services personnel. QualificationsHigh School graduate, some college preferredMinimum two (1) year of business aviation supervisor experience and/or relevant experienceFive to ten years of business aviation and/or relevant experienceNational Air Transportation Association (NATA) Compliance Certification preferredValid drivers licenseBasic reading, writing and arithmetic skills requiredComputer literate with the ability to learn new software as requiredProfessional verbal/written communication skills required. Must pass all conducted drug/alcohol screens, background and security checks and prove eligibility for employment in the United States.Excellent listening and problem solving skillsAbility to work as part of a team or independentlyAbility to effectively communicate and present informationAbility to multitaskAbility to act under pressure and be adaptable to change on a constant basisPhysical DemandsDriving occasional travel to suppliers, conferences, off-site meetings, as requiredWorking ConditionsRequires both working indoors and outdoors, with exposure to natures elements. Also, regular exposures to noise, exhaust fumes and fuel vapors, and fuel-to-skin contact.We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.Compensation details: 18-25 Hourly WagePI7720f6386cf1-31181-39735313RequiredPreferredJob IndustriesOther