Job Title

Help drive operational excellence in the industry that keeps America moving!Great West Casualty is seeking an Operational Support Supervisor to guide and develop our Workers' Compensation Underwriting Support team within the fast-paced world of commercial trucking insurance. This is your opportunity to play a critical role in supporting underwriters, enhancing team efficiency, and delivering best-in-class service to our agents and insureds.Location: South Sioux City, NebraskaKey Responsibilities:Lead, coach, and develop team members through regular performance feedback, goal setting, and professional development.Train staff and oversee onboarding of new team members.Assign and delegate workload to meet deadlines and service standards.Monitor and maintain quality and timeliness of work in support of underwriters and policy issuance.Oversee continuing process improvements and contribute to system enhancements and updates.Coordinate policy endorsement system in collaboration with other support managers to ensure consistent workflows and service delivery.Research and resolve issues related to policy and endorsement production; respond to inquiries from underwriters, agents, and insureds.Support communication and collaboration between departments to facilitate accurate and timely service.Qualifications:Bachelor's degree or equivalent combination of education and experience.Prior experience in a leadership role or demonstrated potential for supervision and management.Insurance industry experience preferred, especially within Workers' Compensation.Completion of or progress toward insurance continuing education is a plus.Strong problem-solving skills with a collaborative and adaptable mindset.Your Future Starts Here: Benefits That Support Your LifestyleCompetitive CompensationGenerous paid time off and paid company holiday scheduleMedical, Dental, Vision, Life, Long-Term Disability, Company Match 401(k), HSA, FSAPaternal Leave, Adoption Assistance, Fertility and Family Planning Assistance, Pet Insurance, Retail Discount ProgramsCommunity volunteer opportunitiesWellness programs, gym subsidies, and support for maintaining a healthy lifestyleScholarships for dependents and tuition reimbursement to further your educationCompany paid continuing education and monetary awards for professional developmentWho we are:For over 65 years, Great West Casualty Company has provided premier insurance products and services to thousands of truck drivers and trucking companies across America. We have offices located around the country, and over 1,200 professionals are proud to call us an employer of choice. We are dedicated to the success, happiness, and wellness of our employees. If you are looking for a company where your contributions are valued, your continued learning is financially supported, and customer service is a priority, we want to talk to you. Apply today and join one of America's largest insurers of trucking companies as we help keep the nation's economy moving forward one mile at a time.Great People.Great Careers.Great West Casualty Company.Great West Casualty Company is an Equal Opportunity Employer.