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Job Description*Job Title: *Ropes Course Attendant*FLSA Status: *Non-Exempt*Department: *Ropes*Reports to: *Operations Manager*Position Summary: *The Ropes Course Attendant is responsible for providing guests with a fun, clean and safe ropes course experience.*Principal Duties & Responsibilities** Knows and understands the Ropes Course Inc. Operator’s Manual.* Greets and initiates conversation with guests. Takes initiative to answer guest questions and/or resolve guest complaints.* Maintains an interactive, relaxed and fun ropes course experience for all guests.* Collects money and/or scans ride cards.* Maintains cleanliness and safety of ropes course and surrounding work area.* Uses proper terminology for all elements and sections of the course. For example, Sky Trail, Sky Rail, Sky Tykes, Quick Jump, Emergency Take Down Kit (ETK), Redundant Slide Assembly (RSA).* Participates in daily inspections and completes daily checklists on all elements of the ropes course.* Participates in daily inspections and completes daily inspection logs of all harnesses, lanyards and redundant slide assemblies.* Ensures guests are the appropriate height, weight and age to participate.* Chooses correct harness size for guests and harnesses/unharnesses correctly. Makes any needed adjustments to accommodate the guest’s body.* Properly attaches the sling line to the guest’s harness, makes correct adjustments in the length of the sling line, and consistently inspects the slider assembly for any damage or deformation prior to inserting it into the overhead track.* Monitors the condition of the Quick Jump assembly and webbing throughout the day.* Monitors all guests while on the ropes course.* Educates guests on puck (RSA) tracking system.* Assists guests through elements of the course as necessary.* Follows Standard Operating Procedures at all times.* Explains safety and evacuation procedures to guests when necessary.* Assesses the difference between a medical emergency and a non-medical emergency. Is proficient and comfortable implementing Emergency Take Down procedures.* Removes disorderly or sick guests from the ropes course.* Follows all SMOWI handbook policies.* Other duties, as assigned.*Knowledge, Skill and Ability Requirements: ** Must be customer service oriented.* Must have excellent verbal communication skills.* Must have a positive attitude and high energy level.* Must be comfortable being in close proximity to people of all ages and sexes.* Must be in excellent physical condition.* Able to multi-task and maintain composure in pressure situations.* Able to maintain a safe work environment at all times.* Able to be punctual and maintain regular attendance.* Able to work evenings, weekends, and holidays.* Able to climb; must be comfortable working at heights of 15 or more feet for extended periods of time.* Able to sit or stand for up to 12 hours.* Able to operate a two-way radio.* Able to lift up to 50 pounds.* Able to bend, twist, push, pull, stoop and reach.* Able to maintain personal hygiene standards.* Able to get along with coworkers, work cooperatively and resolve conflicts.* Able to work outdoors in all temperatures and conditions.* Able to tolerate a fast paced work environment.*Education & Experience Requirements:** Must be at least 18 years of age.* High school diploma or equivalent.* Must participate in a Ropes Course Inc. training session with a certified trainer and pass all written and practical tests annually._*Island Employee Perks*_* We offer reduced/free admission to a number of area attractions, tickets to other regional theme parks and a whole lot more. Most all our reduced and/or free admissions are offered to employee AND a spouse or guest AND dependent children!!!* Our employees become our family!! We plan events such as employee pot luck lunches, Christmas and end of the season parties, occasional surprise treats celebrating or honoring random holidays such as National Oreo Cookie Day, National Yo-Yo Day, Groundhog Day and many more! Most people spend more than half of their life working and why not have fun while working?? We encourage and breed fun at The Island! If you are having fun while you're working, is it really work? We don't think so!!* Work with spouses and friends! We will work with most any schedule! (And if you don't like each other that much; we can always place your spouse in a different area;)* Diversity in the workforce! Remember that pen pal you had in 3rd grade? You'll get the chance to have that long overdue reunion with them! Our participation in the J-1 Visa Exchange Visitor Program means you can reconnect (or make new connections) with students from all over the world!! Our employees have made lifelong relationships with people from Jamaica, Thailand, Mongolia and Turkey to name a few!* We promote from within! Did you know that Simon Cowell started in the mailroom at EMI Records and now has a net worth of over 85 million? (We can't promise that will happen but one can always dream right? We totally support dreams here!!:)* Rewards Program - We offer rewards for going above and beyond. Being a stellar employee can earn you extra points. Points can purchase things like; a day of PTO, gift cards, an extra $1.00 per hour for a pay period, exclusive uniform items or you can even pie your manager in the face!*Supervisory Responsibilities: *n/a_This job description is intended to describe the general nature and level of work being performed by employees assigned to this position. Employees will be expected to complete other duties as assigned by their manager._Job Type: Full-timePay: $14.00 - $17.00 per hourBenefits:* Employee discount* Flexible schedule* Health insurance* Referral programAbility to commute/relocate:* Pigeon Forge, TN 37863: Reliably commute or planning to relocate before starting work (Required)Application Question(s):* This position has a job requirement of 18+. Are you 18 years of age or older?Shift availability:* Day Shift (Preferred)* Night Shift (Required)Work Location: In person