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Job DescriptionThe ServiceNow Engineering Lead will manage a diverse team of ServiceNow engineers in the delivery of a strategic enterprise service management platform supporting ITSM, ITBM & ITOM processes. Responsibilities:- Lead engineering team in both the configuration of ServiceNow and development of customizations and integrations- Participate in projects associated with the platforms, liaising with appropriate business units as well as associated vendors- Level 3 escalation support to Platform Operations team, as needed- Develop processes and standards for creating and maintaining software documentation, including test cases, Peer reviewing code and configuration.- Ensure design/development practices align to architectural principles of ServiceNow and CVS- Provide oversight across development and delivery teams, addressing design issues to deliver quality solutions - Remain current on ServiceNow platform capabilities and product roadmapRequired Qualifications5+ years of experience with ServiceNow, development and architecture, with diverse hands-on work experience designing, scripting, and coding3+ years leading application development teamsCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications5+ In-depth knowledge of the ServiceNow platform structure, design, and interactionsStrong familiarity with application architectures and technologiesCertification in ServiceNow system administration, development and/or certified implementation specialist in one or more product disciplines preferredExtensive knowledge and experience of developing using Web Services, Java Script, Angular JS, CSS and HTML, SOAP, REST, JSON, and XML.Experience in ITOM, ITSM, Service Portal and ITAM Strong experience designing and developing integrationsExperience in building custom applicationsEducationBachelor's in computer science or similar technical degree.Business OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.