Job Title

Job DescriptionCVS Health, a Fortune 4 Company, has an exciting opportunity for an Operations Productivity Analytics Manager. You will report to the Director of Medicare Operations Services. Our case volume, call volume and resource forecasts are the foundation for planning and building the business allows us to support our business partners and members.The Manager delivers the analytics and insights to support our business partners using tools such as Teradata and Tableau. You will analyze data about Prior Authorization and Exception requests leveraging data from Teradata as well as Novologix and MedHOK. The Manager works with various business partners in operations, quality, and resource planning to gain an understanding of their needs.Additional responsibilities: Present abstract concepts to partners Identify, analyze, and solve complex problems by considering a variety of factors and partners needs Interpret and make inferences from data with narrow turn-around times Manage multiple projects simultaneously, adjust priorities and meet deadlines while maintaining the highest level of attention to detailYou will work independently with business partners to provide insights and analysis to help address their business needs by using your knowledge of the underlying data along with an understanding of the business. You will provide the information to the business partners through Tableau dashboards, presentations, conversations, emails, and Excel files.This is a work from home opportunity.Required QualificationsMinimum of 5 years forecasting experienceMinimum of 5 years of SQL experience for extraction and manipulation of data Minimum of 5 years Excel experienceCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications Tableau Database concepts Healthcare industry or other Operations experience HadoopEducationBachelor's Degree or equivalent experience required Master's Degree preferredBusiness OverviewAt CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.