Job Title

Job DescriptionProvides proactive account management, development of strong relationships by supporting the Account Manager/Account Director for existing customers in the Middle Market segment. The Account Associate is the resident plan of benefits, account set-up, plan sponsor reporting and operations guru.Identifies constituent-specific service issues, identifies solutions and may lead resolution of issues working with other areas. Provides constituents with Aetna policy, plan design and benefit changes and network updates including analysis of impact. Collaborates with account management team to achieve growth/renewal objectives; may assist in preparation and delivery of renewal packages. May support plan administration activities, including installation, open-enrollment, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards. May assist in constituent training on product and policy questions. May take initial calls for direct sales requests and forward requests to appropriate sales staff Develops and executes customer service strategy Identifies customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement Responds to customers' requests for network analysis, benefit plan design changes, and benefit questions and clarifications Collaborates with Account Management team to achieve growth/renewal objectives; assists in preparation and delivery or renewal packages. Manages all plan administration activities, including installation, plan setup, eligibility, billing and drafting by working proactively with support areasRequired QualificationsDemonstrating Service Discipline Case AdministrationProviding Solutions to Constituent NeedsCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsExperience with new business case implementationsEducationBachelor's degree or work equivalentCalifornia Accident & Health Agent License - active or obtain within 90 days of start date in the positionBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.