Job Title

Job DescriptionThe Associate Account Manager works directly with our Senior Account Management team to retain and grow our existing customer relationships for customers with 300-3,000 employees. - Develops and executes customer service strategy: Meets with customers at least quarterly to discuss service levels and expectations, share process improvements, discuss operation of benefits plans, identify gaps in service levels, determine root causes and develop solutions. - Identifies customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement. - Responds to customers' requests for network analysis, benefit plan design changes, and benefit questions and clarifications. - Provides customer with network updates and analysis of impact. - Collaborates with account management team to achieve growth/renewal objectives. - Manages all plan administration activities, including installation, plan set-up, eligibility, billing and drafting by working proactively with support areas;. Manages open enrollment activities.Due to the business needs, this role will be located in Hartford, CT.Required Qualifications-2-5 years industry or customer service experience. -Multi-functional experience, e.g., enrollment support-Proficient in all Microsoft productsCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications-Demonstrating Service Discipline-Case Administration-Providing Solutions to Constituent Needs-Insurance license for Life and Health Producer in the state of CT required within 90 days of hire.EducationBachelor's degree or equivalent work experience (HS diploma + 4 years relevant experience)Business OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.