Job Title

Job Descriptionbswift is currently seeking an experienced Senior Account Manager to join our Channel Partners team. Located in downtown Chicago, bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswift's state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who enroll in benefits with bswift. The bswift platform offers states and private entities a flexible, robust, web-based solution specializing in shopping, enrollment and eligibility, billing, reporting and interfacing with carriers. Responsibilities: The Senior Account Manager (SAM) serves predominantly as a secondary and at times a primary point of contact to our Channel Partner clients, internal team members and partners helping to implement and maintain client web sites. This individual will: Work closely with one, or more, Client Relationship Manager (CRM) to provide outstanding client support during implementation and/or ongoing client service in a timely fashion Prepare and conduct technical/product presentations and demonstrations; Organize and lead training sessions for both clients and the internal team members ranging from site functionality and new enhancements/products Assist with all client site, process and training documentation; owning, at time, department specific processes and documents Serve as a system expert by helping to manage client implementations; manage ongoing maintenance/updates to client sites; audit and test client sites Conduct billing reconciliation when applicable Be knowledgeable about and respond to client questions about bswift products and their uses Assist client(s) in the setup and maintenance of carrier and payroll files (electronic data integration) Track and monitor issue(s) until resolution (i.e. tickets, enhancements, emails, etc.) Communicate clearly with clients, carriers, vendors, third parties and co-workers in a pleasant, professional manner with a can-do attitude; keep emotions under control Shares ideas and client needs with internal teams Look for and help drive continuous process improvements/efficiencies by maintaining a thorough understanding of all internal systems Coach and mentor team members, including client teams, Analysts & Project Specialists; may also mentor new hires to assist with onboarding and training Develop and implement fulfillment procedures, when needed As-Needed: Responsible for special projects Serve as back-up to or in lieu of CRM(s) as needed; lead and create agendas for client meetings; maintain ongoing documentation (project plan, etc.); acts as overall client relationship lead, maintaining and nurturing senior-level relationships at the client, delivering additional /new solutions & product information and acting as the team's escalation point for all client-related issues Assist in sales and marketing activities Work closely with Product Development and IT teams to test enhancements and system releases ensuring all is functioning properly Client-related travel NOTE: NIGHT AND WEEKEND WORK MAY BE NECESSARYPay RangeThe typical pay range for this role is:Minimum: 60300Maximum: 126600Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required QualificationsBachelor's degree (B. A. or B.S) from four-year college or university; and one to two years related experience and/or training; or equivalent combination of education and experience. 2+ Years of client/account management and/or bswift Account Manager experience preferred 2+ Years of experience with Employee Benefits/Open Enrollment process Must be proficient with MS Office and Adobe Writer tools - including: MSWord, MS Power Point, and Excel (VLOOKUP, Pivot Tables, Basic Functionality) Ability to operate and make timely decisions in a sometimes ambiguous and always fast-paced atmosphere Ability to flexibly operate and make timely decisions in a sometimes ambiguous and always fast-paced atmosphere High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness Ability to take initiative to meet challenges with resourcefulness and new/innovative approaches while maintaining a high level of quality Must possess a passion for teamwork, client service and funCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsCurrent or previous healthcare exchange/marketplace experience Experience with basic SQL queries Experience with data auditing Experience with EDIEducationBachelor's degree (B. A. or B.S) from four-year college or university; and one to two years related experience and/or training; or equivalent combination of education and experience.Business OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.