Job Title

Job DescriptionThe Customer Relations coordinator supports front lineinternal customer relations representatives' inquiries andescalations. The coordinator supports the team by aidingin the interpretation and resolution of customer complaints,questions, and suggestions, guiding agents throughcomplex problems, and providing assistance with the useof call center software. The Call Center Coordinator mayalso answer escalated calls or emails that require creativesolutions to unique problems, as well as a positiverepresentation of the Customer Relations Department andthe organization. The candidate should demonstrate apositive demeanor, adaptability to a fast-paced call centerwith sound time management skills, and ability to makeappropriate decisions with limited guidance.Pay RangeThe typical pay range for this role is:Minimum: 17.02Maximum: 27.16Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications1+ years in high volume inbound call center or customerservice experience (call center, retail, hospitality)COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications3+ years experience in MS Office1+ year in leadership/supervisory roleEducationVerifiable High School diploma, GED, or equivalent experience is required.Bachelor's Degree preferred.Business OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.