Job Title

Job DescriptionResponsible for complex quality audits, including conducting audit the auditor responsibilities that are associated with the unit's functional focus. Use analytical and statistical techniques and tools to plan and perform research and analysis of processes (e.g., outcomes performance guarantees, customer requirements, etc.) to recommend enhancements and workable solutionsFacilitate team sessions to develop processes and/or resolve issuesMay provide guidance or expertise to quality staffResponsible for complex quality audits, including conducting audit the auditor responsibilities that are associated with targeted auditsIn partnership with the vendor and/or business owners, support the design and development of new processesProvides guidance and expertise to Quality StaffSupport the creation of communication strategies and presentations for both internal and external customers to educate and address continuous quality improvement initiatives.Analyze customer feedback and other measuresLead and/or attends calibration calls ensuring participation, calibration and subject matter expertise Under direct supervision, develop and deliver trainingWorks with management to assure follow-up re-evaluation activities occur when deficiencies are identified. Recommends corrective action when appropriate. May conduct re-assessment analysis.Pay RangeThe typical pay range for this role is:Minimum: 18.50Maximum: 33.65Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required QualificationsSubject matter expert on workflows, policies, components of systems and on daily operations and programsPrior experience with quality proceduresMedicare experience +2 yearsGPS experiencePreferred QualificationsN/A.EducationHigh School Diploma or GED; Associate's Degree preferredBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.