Job Title

Job DescriptionWe are looking for client-focused individuals to join our Pharmacy Account Management Team. As an Account Manager for our team, you will have the opportunity to learn and train in all lines of business that we support. In this role, you will be responsible for serving as a consultative partner working directly with clients and key stakeholders helping to support all activities related to our clients' pharmacy benefit plans (i.e. setting up new plans, optimizing plan changes, analyzing complex problems, identifying root cause, assisting with driving practical and creative solutions, etc.).Additionally, you will be required to demonstrate a high level of quality in client service through the execution of accuracy, responsiveness, reliability, exhibiting business acumen and professionalism on every interaction in a fast-paced account management environment. In this Pharmacy Account Manager role, you will also be provided 3 to 7 weeks of intensive instructor lead training and peer mentoring in our Commercial, Medicaid, Medicare, and Employer Group Waiver Plan (EGWP) lines of business.Pay RangeThe typical pay range for this role is:Minimum: 40,560Maximum: 81,100Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications 3+ years of experience in a client / customer service based environment or in a previous Account Manager role 1+ years of experience with Microsoft Office Suite with a focus on Excel, PowerPoint, Word, Outlook, and Web applications Motivation to learn and grow with an organization Excellent client/customer service skills Excellent verbal and written communication skill Excellent organizational and time management skills Ability to multitask (i.e., handle multiple projects / priorities on an ongoing basis) Excellent interpersonal and collaborative skills with the ability to work in a team environment Able to work independently in a fast paced and changing work environment with quick turnaround Requires attention to detail and the ability to meet deadlines with a variety of responsibilities Ability to work effectively with multiple functional areas Ability to exercise professional judgment in anticipating, analyzing and resolving client issues Ability to creatively solve problems when dealing with a multitude of variables where standard resolutions do not exist Ability to analyze and interpret general business periodicals, professional journals, and business correspondence Ability to travel 10 -15%Preferred Qualifications Knowledge of Prescription Benefit Management (PBM) industry helpful but not required Experience working with multiple intranet and extranet systems, CRM, or adjudication platforms (i.e., Salesforce, Peoplesafe, AS400 system knowledge, etc.)Education High School Diploma or GED required Bachelor's Degree preferredBusiness OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.