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Job DescriptionThis position is customer service centric, addressing compensation inquiries and processing critical data. It incorporates the ability to effectively meet service level standards and work in a team environment.Associates in this role are tasked with multiple functions, including but not limited to customer support, data analysis and account reconciliation, data entry, and conflict resolution, and phone inquiries to ensure that broker commission payments are consistently issued timely and accurately. Complete data analysis and account reconciliation reviews across multiple source systems to respond to various customer inquiries. Provide customer support and facilitate conflict resolution for complex commission payment issues for a variety of internal and external customers. Gather and provide timely commission and payment information in response to broker inquiries via written request or 800 line calls. Ability to answer 800 line calls in a professional demeanor; respond to caller in a clear and concise manner. Data processing and problem resolution for various accounts payable inquiries, including but not limited to assignment of commissions; data processing of broker/plan sponsor relationships, data processing of compensation scale assignments for multiple products across Aetna Platform.Schedule:M-F 8:00am to 4:30pm ESTPay RangeThe typical pay range for this role is:Minimum: 18.50Maximum: 34.60Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications- 2+ years experience customer service/conflict resolution- Able to communicate through multiple departments- Knowledge of creating an Excel spreadsheet and formulasPreferred Qualifications- Bachelor Degree- Experience accounts receivable or accounts payable- Previous experience calculating commissionEducation- High School Diploma or equivalent experienceBusiness OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.