Job Title

Job DescriptionAs an IT Operations Analyst on our team, you will provide our IT Computer Services Department with a high level of technical support in the management and operation of our computing environment through the effective use of standard monitoring tools, processes and procedures needed to achieve highly available computer services in CVS's Mainframe, Midrange, Distributed/Server, Network and Intranet/Internet WEB environments. You will assist with Infrastructure Crisis/Problem Management, and we'll look for your technical knowledge to effectively interact with all AIS Engineering organizations to ensure CVS's computing environment is highly available to support CVS's Business objectives, our members, providers, and plan sponsors. This is a Night Shift opportunity the schedule is: 6:00pm - 6:00am EST, working 3 days a week having 4 days off and then switching to working 4 days a week and having 3 days off.Pay RangeThe typical pay range for this role is:Minimum: 19.50Maximum: 40.10Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications1+ years of experience in an IT role, providing support to business processes.1+ years of experience with Enterprise monitoring tools.Omnibus, App dynamics, Rumba.Preferred QualificationsQualified candidates must demonstrate strong analytical, problem solving and interpersonal skills.-Must demonstrate flexibility and teamwork.-Possess and demonstrate strong customer service skills; including conflict resolutions and customer active listening skills.-Must be self-directed, detailed oriented, organized and have excellent follow-up skills.-Ability to lead meetings, communicate effectively, to motivate and lead people, and be self-directed to drive execution to completion and organizational skills.-Ability to multi-task and support multiple projects while updating management and customers.- Must be able to work night shift.EducationVerifiable High School diploma or GED is required. Bachelor's degree preferred.Business OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.