Job Title

Benefits:Dental insuranceEmployee discountsFlexible scheduleHealth insurancePaid time offVision insuranceCompany Overview American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.Job Summary To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts.Maintain patient flow.Provide positive patient relations.ResponsibilitiesPrepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documentsGreet patients, provide patients with initial paperwork and obtain copies of insurance and identification cardsRegister patients, update patient records, verify insurance accurately and timely, and check patients outDetermine, collect, and process patient payments and address collection and billing issuesRespond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requestsBalance daily patient charges (cash, check, credit cards) against system reportsComplete closing procedures by preparing closing documentation and submitting required reportsComplete cash control procedures and secure financial assetsMaintain complete and accurate documentationOther duties and responsibilities as assignedQualifications High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance.Clear and articulate phone mannerisms.Disclosures i.AFC is an equal opportunity employer. ii. Qualified applicants with arrest or conviction records will be considered for employment in accordance with theLos Angeles Fair Chance OrdinanceandCalifornia Fair Chance Act .AFC conducts criminal history review for this job position and has good cause for doing so.Specifically, given this position requires the employee’s provision of important medical services to all members of the community, AFC faces significant risk to its business reputation if criminal history reviews for applicants are not conducted.More, criminal history reviews are necessary to protect patients of varying ages and demographics, vulnerable members of the community, AFC staff, and the public at large, as well as to protect patient privacy.