Job Title

The Medical Support Assistant (MSA) functions as serving as an initial point of contact for the units, clinics, patient. Duties included, but not limited to: scheduling patient appointments, tracking, reviewing, and responding to electronic orders and consults in the organizational medical systems. This position requires a practical knowledge of computerized data entry, information processing systems and software related to patient care. VA Careers - Medical Support Assistant: Total Rewards of a Allied Health Professional Major duties include (but not limited to): Customer Service * Greet and check in patients, assist patients with mobile check-in if needed. * Gather medical information if needed. * Refer patients to appropriate member of health care team as needed. * Report backlogs, difficulties in meeting deadlines, uncooperative physicians. * Document complaints. * Ability to identify customer's concerns, perform the tasks required to resolve the issues accurately and timely, and follow-up as necessary to ensure a satisfactory resolution. Perform receptionist duties * Monitor copying and faxing. * Answer and route incoming phone calls. * Validate and update demographics. * Verify insurance information in ICB Scheduling Expectations * Follow the current VA Scheduling Directive and Minimum Scheduling efforts Administrative duties * Checks Recall Reminder lists to avoid delinquencies. * Prepare for clinic including printing appointment and clinic lists. * Ensure encounter forms are completed. * Ensure return to clinics orders are completed daily. * Routinely review of active/pending consults daily. * Interpret, verify, and disposition of provider orders. * Complete reports. * Record meeting minutes, scribe with co-signer. * Monitor appointments for area of responsibility. * Process all transfers to other facilities. * Monitor Audio care. * Perform basic eligibility requirements. * Maintenance of warehouse supplies and clinic forms Special Duties as assigned Work Schedule: 40 hours per week, Monday-Friday. Duty hours will vary and will be discussed during the interview process. Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized