Job Title

The primary purpose of this LEAD Transportation Assistant is to provide day-to-day training, oversight and fill in coverage for a high-level complex program which includes Transportation Assistants and Motor Vehicle Operators . Position will be directly supervised by the Beneficiary Travel Program Supervisor within the Business Administration Service; however, some functional guidance may come directly from the VTS Mobility Manager and other key leaders at various levels. Major duties include, but are not limited to the following: * Distributes and balances the workload among employees in accordance with the established workflow by the supervisor. * Assures timely accomplishment of the assigned workload and assures that each employee has enough work to keep them busy throughout the day. * Monitors the progress of the work completed by the Beneficiary travel clerks and stays abreast of the status and progress of work completion. * Estimate and report on expected time of completion of work and maintain records of work accomplishments and time expended and prepare production reports as requested for the beneficiary travel program. * Provide input on performance, progress, and training needs of employees, and on behavior problems within the section to the direct supervisor. * Keeps in touch with Veterans and/or attendants/caregivers in route or during layovers to resolve problems and in cases where weather or other factors lead to cancellation or delays of flights and makes appropriate housing or other arrangements to ensure the safety and medical care of the Veteran. * Performs entitlement or post-entitlement work related to the examination of claims for transportation benefits. * Reviews invoices for accuracy and makes recommendations regarding the payment of such invoices. * Assist the supervisor in the administrative development of claim documentation when it is found that veterans may have made false statements for the purpose of obtaining payment for travel expenses when making claims for travel are subject to prosecution under applicable laws. Work Schedule: To be determined Virtual: This is not a virtual position. Position Description/PD#: Lead Transportation Assistant/PD02686A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required