Job Title

Quality Senior Principal Engineer (Supportability)Quality is everything at Dell Technologies. It’s what we’re known for and we build it into all our processes. In Quality Engineering we play a central role by developing, implementing as well as maintaining technical quality assurance and control systems. We look for ways to improve the inspection, verification and validation of our finished products. Our team defines strategy – not to mention governance – for the implementation of quality standards and methodology. In addition to participating in the review of engineering designs, we assist customers or engineers in gathering and analyzing data.Join us to do the best work of your career and make a profound social impact as a Quality Senior Principal Engineer (Supportability) on our Supportability team in Round Rock, Texas, United States.What you’ll achieveAs a Quality Senior Principal Engineer (Supportability), you will be responsible for the quality performance of assigned platforms within the PowerEdge LOB through data analysis, dispatch profiling, working with other core team functions for root cause investigation, and containment of possible issues. Direct interfacing with customers is possible in this role.You will:Collaborate with external and internal Enterprise partners to drive continuous and measurable improvements in product and processMonitor field performance of systems shipped in the PowerEdge AI portfolio to identify issues and allow for early investigation and mitigationAssist investigation, capture root cause failure analysis, lead containment and corrective actions, and document lessons learned to prevent issue recurrenceAct as liaison between engineering, quality, and services to improve field performance by increasing reliability and implementing fixes for shipped systemsPrepare detailed documentation for the implementation of fixes for both hardware and software-related items on PowerEdge AI systemsTake the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:Essential RequirementsBA/BS Degree in the Engineering field (electrical, mechanical, systems, computer) with 8+ years of related experience or MS degree with 4+ years of related experienceExperience and knowledge of servers and related equipment; AI server knowledge is a plusStrong computer skills (Excel proficiency required, PowerBI and SQL a plus)Strong data analysis skills, statistical knowledge a plusAbility to work effectively with global team members and strong communication, leadership, project management, and change management skillsDesirable RequirementsAdvanced understanding of AI system architecture, statistics, and data analyticsExperience utilizing Machine Learning, statistical modeling, or pattern recognition for predictive failure analysis and anomaly detectionCompensationDell is committed to fair and equitable compensation practices. The salary range for this position is $147,900.00 - $191,400.00.Benefits and Perks of working at Dell TechnologiesYour life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at .Who we areWe believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.Application closing date: 30 January 2026Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.Job ID:R280185By applying, you consent to your information being transmitted by StaffAttract to the Employer, as data controller, through the Employer’s data processor SonicJobs.See Dell Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at