Job Title

Grounded in our Purpose to “care for People so they can be their Best,” a Hyatt General Manager is responsible for bringing this Purpose to life through the execution and delivery of the Hyatt brand and brand experiences across all stakeholders: guests, colleagues, customers, owners, and communities. With passion, care, and a strong work ethic, Hyatt General Managers actively and consistently engage all stakeholders to listen, learn, and lead a diverse team focused on building brand loyalty and cultivating positive guest experiences. This General Manager position will oversee both Hotel Saint Augustine and the newly opened Hotel Daphne. Operations & Business Acumen • Effectively manage owners’ assets with an on-going focus on maximizing returns and identifying the value proposition that Hyatt delivers as a management company. • Develop, execute, and evolve a multi-year property level business strategy with focus on brand positioning. • Maintain and build a positive and effective relationship with the property ownership on behalf of Hyatt. • Understand and utilize data insights to inform strong business cases for decisions. • Understand property financials, including departmental P&Ls and provide oversight of ongoing financial reporting, forecasting, and planning. • Challenge and improve current practices and environment to meet the quality expectation of guests and customers. • Optimize the overall sales and revenue management strategy to capture growth and deliver long term profitability. • Maintain a pristine and well-maintained facility to preserve ownership’s asset value. • Lead the capital planning process and utilization of the owner’s capital to fund property improvements over time. • Embrace technology and digital initiatives to drive property performance and connectivity to guests and colleagues. • Ensure the safety of colleagues & guests. • Ensure property operations, guest service, and commercial offerings are aligned to the brand. • Practice and promote environmental sustainability. Experiment to Improve • Balance the needs and support of the property’s leaders, colleagues, guests, customers, owners, and community reputation. • Adapt to a changing world and envision new possibilities for generating profit and revenue growth. • Exhibit sound judgement and decision making. • Use data in day-to-day problem solving to address underperformance, test ideas, learn and accurately measure impact. • Balance the efficiency of existing practices with the need to adapt; focus energy to drive change in places where there will be a meaningful financial, operational, colleague, or customer experience impact • Approach challenges or new opportunities with a test and learn mindset. Drive Impact • Articulate a clear, consistent, and effective message when communicating with diverse audiences. • Execute a strategic vision through property leaders to drive daily tactics and execution. • Partner with the property’s leadership team to build accountability and achieve shared success. • Quickly recognize and act on critical feedback from customers and colleagues. • Take initiative to fix systems and processes that aren’t working well quickly and eliminate barriers to delivering a seamless and caring experience to guests, members, and customers. • Build a collaborative environment with open, clear, cross-functional communication and engagement to drive the business forward. • Plan and lead in a proactive way, even if situations are ambiguous, stressful, or unexpected situations. Develop Talent • Execute Hyatt’s talent agenda and processes to recruit, hire, develop, retain, and motivate an inclusive workforce. • Support colleagues in understanding their role as brand ambassadors so they can deliver authentic and caring service to customers and guests. • Delegate skillfully and allow others to develop alternative ways of accomplishing work. • Coach, mentor, and develop future leaders for Hyatt. • Find targeted development assignments for promising talent, including opportunities that cross functional boundaries. • Serve as a leader in the community by engaging and collaborating with local business partners while maintaining a positive brand reputation. • Build a strong talent pipeline. • Measure and improve colleague engagement. Champions Hyatt’s Purpose & Culture • Promote and role model Hyatt`s values (empathy, integrity, respect, inclusion, experimentation, and wellbeing). • Truly listen to others (both colleagues and guests), imagine their experience with empathy, and respond with compassion. • Cultivate an inclusive workplace rooted in fairness and respect where all colleagues feel valued for who they are and are encouraged to actively participate in their property’s culture and success. • Help colleagues and people leaders balance competing demands and prioritize self-care so they can be their best selves. • Be open and honest and treat others with appreciation. • Demonstrate open-mindedness and embrace a range of perspectives. • Maintain the highest level of ethical conduct as expected by all stakeholders.Qualifications: • Current General Manager in a lifestyle hotel, required. • Experience leading complex, multi-outlet F&B operations and a deep understanding of evolving culinary trends. • Proven experience in curating high-energy environments that seamlessly integrate gastronomy and artistic expression. • Strong commercial acumen, with demonstrated expertise in Revenue Management and market trend analysis. • A visionary approach to hotel programming and guest experience design-bringing creativity and innovation to every aspect of the business. • Passion for the arts, music, and entertainment industries, with a track record of integrating cultural narratives into the guest experience. • Exceptional leadership skills with the ability to inspire, mentor, and develop a diverse and high-performing team. • Strong multitasking abilities, with meticulous attention to detail and the capacity to manage multiple projects simultaneously. • A vibrant, highly social personality with an innate ability to engage with guests and create a sense of community within the hotel. • Adaptability to non-traditional work schedules, including late nights, in alignment with the hotel’s dynamic social and event program.