Job Title

Company Overview Mills James is a leading provider of professional audiovisual (AV) services for luxury hotels, convention centers, and Fortune 500 companies worldwide. We partner with hospitality clients to deliver seamless event technology experiences through innovative AV solutions, exceptional customer service, and operational excellence. We are seeking an experienced Hotel AV Manager to join our Hospitality Division and oversee on-site audiovisual operations at a premier hotel property. Position Summary The Hotel AV Manager is responsible for the day-to-day management of audiovisual services within a hotel environment. This role oversees event execution, AV equipment, client relationships, and a team of AV professionals to ensure high-quality service delivery, client satisfaction, and efficient operations. This position requires strong leadership skills, a hospitality-focused mindset, and hands-on experience supporting live meetings and events. Key Responsibilities AV Operations & Event SupportOversee daily audiovisual setup, operation, and strike for meetings, conferences, and eventsEnsure AV equipment is properly maintained, tested, and inventoriedCoordinate labor and equipment needs using internal staff and approved external resourcesEnsure accurate billing, documentation, and reporting in accordance with company standardsMaintain a professional presence that reflects Mills James service and brand standards Client & Hotel Partner RelationsServe as the primary on-site AV point of contact for hotel clients and event stakeholdersEnsure client expectations are met or exceeded through proactive communication and on-site supportCollaborate with hotel leadership, vendors, and internal Mills James teams to deliver seamless events Team Leadership & DevelopmentLead, coach, and develop AV professionals and techniciansSchedule staff appropriately to meet event demands and operational needsPromote a positive, collaborative work environment focused on service excellence and continuous improvementSupport training initiatives to keep staff current on evolving AV technologies and best practices Qualifications Bachelors degree or an equivalent combination of education and relevant experience in live events, hospitality, or audiovisual servicesMinimum 3 years of experience in hospitality, customer service, or operations management23 years of hands-on experience supporting audiovisual systems for live events or meetingsWorking knowledge of professional AV equipment, signal flow, and event production workflowsProficiency with Microsoft Office and AV-related software systemsValid drivers license requiredAbility to work a flexible schedule, including evenings, weekends, and holidays as business needs require Physical Requirements (ADA Compliance)Ability to safely lift, move, or position equipment weighing up to 50 pounds, with or without reasonable accommodationAbility to stand, walk, bend, and reach for extended periods during event setup and operationAbility to work in event spaces, including ballrooms, meeting rooms, and back-of-house areas Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Benefits Mills James offers a competitive and comprehensive benefits package for this full-time position, including:AnthemERC Health & Wellness Incentive ProgramGuardian dental, and vision coverage401(k) and Roth 401(k) with company matchPaid time off and holidaysOpportunities for professional growth within a nationally recognized AV organization Why Join Mills James At Mills James, youll be part of a collaborative, service-driven team that values innovation, professionalism, and hospitality excellence. If you are passionate about live events and delivering exceptional client experiences, we invite you to apply. _ PIb4096b2d13a6-29400-39568878