Job Title

Property Management company based in Manhattan is looking for a highly skilled, experienced, hands-on, energetic and detail-oriented Senior Resident Manager for its flagship location; a luxurious, high-traffic and fully occupied residential property of 1200 units.The successful candidate must have a successful track record of managing a large team of on-site employees, driving results, working effectively and efficiently with employees and vendors, be proficient in problem solving, and interacting with property residents always providing luxury, class-A service.Strong organization, communication (written and verbal), and excellent computer skills are a must.This role offers a 2 bedroom/2 bath apartment for the incumbent in which to live.Duties and responsibilities include, but are not limited, to the following:Team ManagementHire, train, and supervise large teams for Concierge, maintenance, porters, security and 3rd party contractors as needed.Process property payroll.Responsible for performance management, including union management employees, compliance with all policies and procedures and training of all direct anize, monitor and assess the workflow of all supervised staff.Assure that staffing aligns to agreed qualificationsEnsure proper staffing levels are within budget.Lead by example, coach and drive team performance to the highest standards of service, maintenance response time and resolution.Lead, manage, and coordinate with the Maintenance, Concierge and Property Management teams to process, schedule and resolve all maintenance requests within 24 hours of receipt.Vendor ManagementManage and lead negotiation of service contracts to achieve highest levels of performance at competitive pricing in compliance with the company's policies and procedures.Oversee vendors and work executed and ensure work is performed to agreed terms.Manage external vendors, contractors and consultants as required by the company. Follow agreed processes and procedures to procure contract services, follow all on-boarding requirements and maintain contracts.Maintain excellent vendor relationships.Obtain vendor bids as needed.Licenses, Permits, DocumentationMaintain documentation of as-builts, operating manuals, maintenance, standard operating and emergency procedures.Identify gaps and develop documentation in accordance to requirements.Assure that all required licenses, permits and certificates are maintained, available and current for the property, equipment and personnel.Operations, Building Systems and Unit ManagementDetermine supply needs and place ordersPrepare units and coordinate tenant move-ins and move-outs according to company policyPrepare team schedule to cover all business needsEnsure the highest level of cleanliness, maintenance and presentation at all property spaces; in-unit, common spaces, amenities, exterior.Highest level of customer service and interpersonal skills is a mustResponsible for the proper maintenance and upkeep of all critical systems and mechanical equipment.General/AdministrativeFinancial and operational reporting; assist with budget preparation and ensure budgets are voice processing and accounts payable oversightConstruction/MaintenancePreparation and review of renovation contractsManage all ongoing renovation projects (tracking progress, budget, and monitoring changes to original scope of work)Renovations and Capital Improvement project coordinationPerform daily walkthroughs and inspections to review ongoing work and responsible of general condition of pliance and violation managementPosition Requirements10+ years' experience as a live-in Resident Manager.Strong MS Office skills (emphasis on Word/Excel)Team Management experienceExtensive knowledge and experience using Yardi VoyagerOnsite human resource experience - process and on-board new hire, prior experience with union employee benefits and management, and payroll.Sharp eye for detail and a relentless pursuit for excellenceStrong multi-tasking skillsExceptional customer service and communication skillsStrong organizational skillsAbility to remain calm and thrive under pressure in a fast-paced environment