Job Title

Client Success Director, CG&R Agency Location:Chicago, United StatesSeniority:SeniorEmployment Type:Full-timeDescription Ready to take your career to the next level?Skai is looking for the best and the brightest to join our rapidly growing team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!Possible locations:New York City, Chicago, Seattle, San Francisco, Los Angeles, North CarolinaWe are seeking a strategic Account Leader to own and grow relationships with our largest Consumer Goods & Retail Agencies. You will serve as a trusted partner to senior client stakeholders, driving long-term value, retention, and growth across the Skai platform with our largest this role, you will lead a team of Client Success Managers and oversee account strategy and performance with a primary focus on Retail Media, while also supporting Paid Search and Paid Social. You will align client objectives with Skai’s capabilities, promote retention, identify growth opportunities, and ensure strong business outcomes.The ideal candidate is a results-driven, consultative leader with strong relationship management skills, experience in digital marketing strategy and execution, and a deep understanding of the performance media landscape to address agency needs.Duties and ResponsibilitiesOperate as the main point of contact for all matters specific to your aligned Agencies clients.Develop a trusted advisor relationship with key stakeholders and agency clients executives.Ensure the timely and successful delivery of our solutions according to customer needs and municate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.Forecast and track key account metrics.Identify and grow opportunities within the customer base and collaborate with sales teams to ensure growth attainment.Assist with high severity requests or issue escalations as needed.Partner closely with product development, sales, technical account management, and sales engineers to drive platform innovation and capture market opportunity.Collaborate & partner with Sales Account Executives.Lead on Quarterly Business Reviews & Partnership Overviews.Advise on publisher & vertical best practices to ensure agencies are maximizing results for their clients.Direct management of aligned Client Success Manager team members - building capability and ensuring clients goals are exceeded.Act as an escalation point for technical issues, looking for cross-product conflicts and overseeing proactive problem-solving to ensure issues are handled promptly.Requirements Skai Requirements:Passion and dedicationDesire to be the bestAbility to work both independently and as part of a teamStrong interpersonal communication skills - in writing and verballyProven track-record of problem-solvingResults orientedAbility to thrive in a fast paced environment with tight deadlinesPosition Requirements:B.A. or B.S.; MBA preferred5+ years of experience in enterprise client services, account management, and/or client-facing technical project managementProven record of managing and growing strategic advertiser or agency relationshipsStrong understanding of performance marketing across ecommerce, search and social, with hands-on experience implementing and managing digital campaignsDemonstrated ability to communicate, present, and influence credibly at all levels, including executive and C-suite, with strong listening and storytelling skillsDemonstrated success delivering client-focused, strategic solutions and leading business reviews to identify growth opportunities and workflow improvementsInfluencing stakeholders to unlock new opportunities and enable same store growthProven ability to manage multiple projects at a time while paying strong attention to detailExperience with Skai or comparable performance marketing platforms preferredWillingness to travel 10–20%Amazon, Google, and/or Meta certifications a plusThe salary range for this position is $100,000 - $110,000. The actual salary amount will vary depending on the applicants experience, skills and abilities as well as internal equity and market data. This position is eligible for additional bonus compensation, full details will be provided during the recruitment process.More about Us:The company offers best-of-breed advertising technology on the most impactful, highest-ROI media channels as well as a suite of data-driven insights, planning and measurement solutions to maximize return from our solutions.Established in 2006, we are a thriving organization with a unique, vibrant startup culture and a strong track record of success and a bright future.We are hybrid for the long term (3 days a week in office) with a great home/office work mix, diverse team members, and a vibrant company culture.BenefitsMedical, Dental and Vision coverageEmployee share options programGenerous paid family leave policyFlexible hybrid working modelLife insurance and short/long term disabilityProfessional growth stipendDiversity and inclusion programsOffice commuting benefitsClassPass MembershipVolunteering and community opportunitiesEmployee Assistance ProgramCompany sponsored employee social eventsOffice lunches and fully stocked kitchenEqual Opportunity Skai, Inc. is an Equal Opportunity Employer. We believe in a diverse, equitable, and inclusive workplace. Our DE&I commitment and core values are described on our company website. We strongly encourage applications from women, people of color, bilingual and bicultural individuals, and members of the LGBTQ+ communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, or any other protected status. We also encourage applicants with arrest and conviction records as allowed by law.Reasonable accommodationwill be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.Skai is an E-Verify employer#J-18808-Ljbffr