Job Title

Job DescriptionEnsure you read the information regarding this opportunity thoroughly before making an application.Job Description1. Check in all parts2. Check for messages (landline or cell)3. Greet Customers as they walk in4. Vehicle Inspection and Estimation: Conduct thorough visual and mechanical inspections of damages vehicles to identify all necessary repairs. Inspect damaged vehicles to assess the extent of structural, body, mechanical, or interior damage.5. Take phots as if all repairs are for insurance, mark damages with appropriate marker, and rename pictures, walk customer through the entire repair process. Tell customer we can get the repair process streamlined and take care of the insurance paperwork, get them to schedule at time of estimate.6. Document pre-existing damage. If they can't commit, tell them you will follow up in a couple of days.7. Leads over the phone-Friendly and Trust Building "We'd love to take care of that for you. The best next step is to bring it in so we can do a full inspection-there's often hidden damage you can't see from photos. Its quick, free, and we'll walk you through everything.8. Note customers' concerns, make them feel at ease and glad they came to Bigwood. Explain repairs in plain language. Discuss possible supplements. "Insurance estimates are usually just a starting point. When you bring it in, we'll make sure everything is written correctly so you don't have issues later.9 Overcoming "I'm still shopping around" Understand customers concerns. Inform customer that all body shops don't repair the same way. When you come here, we follow manufacturer procedures and work directly with your insurance company, so you don't have to. Most people don't realize that small damage can turn into bigger safety issues. We'll just take a look and explain everything-no pressure. There's no obligation. This is just about getting you accurate information.10. Walk customer through the repair process. Let customers know that Bigwood will be updating them on the status of the vehicle and a pre-scan will be performed and they will be notified if any errors are on the scan. Answer customers' questions before they leave the shop. We make this really easy, we handle insurance, updates, and paperwork. We'll keep you updated every step of the way so there are no surprises.11. Soft Close - I have availability tomorrow morning or next day afternoon, which works for you?12 Stronger Close- Let's get you on the schedule so this doesn't turn into a bigger problem later.13. Emailing estimate includes a summary of what was discussed. Include a warm and fuzzy story and call customer to let them know you sent out the email and to call Bigwood if they did not receive the email. I wanted to follow up on your estimate and see if you had any questions. We're ready whenever you are, and I can get you on the schedule. If you'd like I can handle everything with your insurance, so you don't have to.14 Pre scan and battery tester- Adjust any errors on report, notify customer and insurance what needs to be added before repairs begin. This area affects the vehicle's safety systems, so it's important it's repaired correctly. Even minor accidents can impact sensors and airbags. We'll make sure everything is safe.15. Upload phots as repair begins both for insurance and self-pay. Always good to have documentation. Rename all photos and name parts on invoice so insurance can easily locate and save us time trying to find information and/or parts.16. If additional work is needed once repairs begin, immediately get customers' approval first.17. Include customer in all correspondence. Bigwood has clear transparency.18. Post-scan Add all manufacture requirements to notes in estimate. A safety drive must be performed before vehicle is released.19. Final walk-through. Physically re-inspect vehicle to make sure all repairs have been completed. There is no overspray, tape, or parts left on or in the vehicle. Clen the vehicle inside, you can blow it out or ask customer if they want it detailed prior to pick up.20. Call the customer once everything has been checked out and confirm vehicle is good to go.21 End of day make sure all work files have updated notes. If emailed copy and paste in notes.22. Follow up on all opportunities. Insurance estimates are often just a starting point. Once we get it in the shop we make sure everything is written correctly so nothing is missed23. Just don't hand the customer the keys. Get excited to show them their beautiful repair. Take a picture with smiling customer if possible. Walk them through everything Bigwood did to the vehicle, explain the repair and how Hector and Raul are magicians at what they do. Tell customers they will get a survey and Bigwood would appreciate a favorable review. If they have any concerns address, it before they leave.24. Computer savvy, marketing skills a plus, fast learner with computer software Company DescriptionBigwood Body and Paint has been in business 44 years and is the longest running shop in the valley. Owner and operator Mitch Hoffman started his company right out of college and is third generation body shop technician. Bigwood prides itself on honesty, talented technicians, and leading collision repair pany Description