Job Title

Company Description We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash! Job Description We are seeking a friendly and empathetic Customer Service Representative to join our team at our Louisville, United States location. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with a positive attitude. * Answer incoming customer calls, emails, and chat messages in a timely and professional manner * Provide accurate information about our products and services * Process orders, refunds, and exchanges efficiently * Identify and escalate complex issues to appropriate departments * Maintain detailed records of customer interactions and transactions * Collaborate with team members to ensure customer satisfaction * Stay updated on company policies, products, and services * Participate in ongoing training and development programs * Contribute to a positive work environment by supporting team goals Qualifications * Excellent verbal and written communication skills * Strong problem-solving abilities and attention to detail * Proficiency in customer service software and basic computer skills * Ability to multitask and prioritize in a fast-paced environment * Patient and empathetic approach to customer interactions * Previous customer service experience preferred * High school diploma or equivalent * Ability to work flexible hours, including weekends and holidays as needed * Strong team player with a positive attitude Additional Information BENEFITS * Flexible Hours * Competitive wages * Employee discount on all food items * Advancement opportunities * Paid Training * Incredible Bonus Structure FULL TIME DRIVERS BENEFITS (in addition to above benefits): * Offered Health, Dental & Vision Insurance after 60 days of employment * Voluntary accident coverage/Critical illness coverage * Flexible Spending Accounts * Ability to contribute to a 401(k)