Job Title

RSM Payroll Services Supervisor RSM's Payroll Services practice is looking to add a dynamic supervisor with a team-oriented mindset and a love for collaborating and helping their team succeed. This is a unique opportunity to work remotely while being a valued member of our high-performing team. The Payroll Services Supervisor provides guidance to our Payroll Services Associates. If you have excellent leadership, communication and payroll problem solving skills, and you love the idea of working in a team-oriented and collaborative environment this role is for you. Responsibilities: Responsible for leading a team of Payroll Service Associates and Senior Associates via daily interaction and conducts one-on-one meetings to develop consultants, troubleshoot and prioritize work Support practice management to assess your team's performance and deliver positive and constructive feedback Coach and mentor fellow teammates, leading and encouraging knowledge share within the team and company Serves as the first point of escalation for internal employees as well as clients Supports practice management in determining hiring and staffing/resource needs and utilization across the team Ensure accurate tracking of billable and non-billable time for invoicing and profitability Continuously identify problems, unexpected data trends and determine root cause to offer your team and the client a solution Create strong client relationships that reinforce a partner philosophy, and are grounded in trust, service, and result in a high level of client satisfaction Assist the client in evaluating and troubleshooting system and process issues and identifies opportunity for escalation and improvement in/outside scope of Payroll Services Anticipate client needs through deep level understanding of payroll processes and operations Partners with clients on business impacting decisions that affect payroll and provides valuable insights Responsible for all timelines and execution of deliverables Maintain necessary training and industry certifications Qualifications: 5+ years of full cycle payroll processing experience in a multi-state environment 3+ years of people and performance management experience Expert knowledge of year-end and payroll tax reconciliations Experience using one or more of these systems: ADP Workforce Now or Workday Payroll Microsoft Office 365, Excel (including basic formulas and VLOOKUP's) Excellent written and verbal communication skills Excellent critical thinking skills with an emphasis on problem-solving Strong organizational skills with the ability to meet deadlines Preferred Qualifications Bachelor's in Accounting, Finance, Human Resources or any related field Prior experience working in an outsource PEO environment or professional services CPP or FCP certification, but will consider if willing to certify Experience with Canadian payroll and exposure to international payroll