Job Title

Temporary F/T Health Insurance Service Representative Needed in Lombard, IL Our client, a busy Insurance Company located in Lombard, Illinois, is looking for a service representative. This is a temporary, hybrid full-time contract position, with 3 days in the office and 2 days at home. This position requires flexibility to work an 8-hour day between 7am – 6pm CST as those are the operational hours. Laptop, headset, and monitor will be provided. This is a mostly inbound call center environment. Job Responsibilities Respond to and resolve customer inquiries, which may include billing and premium reconciliations, claims, and general policy questions Questions may also include administrative functions focusing on Supplemental health (Accident, Critical Illness, Hospital Indemnity) and Vision products through group policies Utilize critical thinking skills within an inbound call center focusing on first call resolution Respond timely to customer questions received through the online platform Assist with outbound calls and other tasks to assist management Job Requirements High School Diploma. 2 years of customer service experience, preferably in a call center environment PC proficiency using several computer-based applications including Microsoft Word, One-Note, Teams and Outlook Clear and concise interpersonal, verbal and written communication skills Organizational, critical thinking, mathematical, and analytical skills Must be motivated and self-directed Need to have reliable high-speed internet and a business appropriate work area for remote days If you, or anyone you know, is interested, qualified, lives close to Lombard, Illinois, and is immediately available for employment, please e-mail an updated resume to us for immediate review and consideration.