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Benefits:Paid time offTraining & developmentOffice Manager – Floor Coverings International (Montgomery County, PA) Location: On-site | Collegeville, PAFloor Coverings International is the #1 mobile flooring company in North America, with over 300 locations across the U.S. and Canada. Our shop-at-home model makes purchasing flooring seamless and convenient for homeowners.Locally, our Montgomery County team proudly maintains a 4.9-star Google rating with over 200 five-star reviews — and we are growing.We are seeking an exceptional Office Manager who will serve as the operational hub and customer experience champion of our business. This is a highly independent, ownership-driven role. While you will collaborate closely with the sales team and franchise owners, you will often be the primary team member working in the office while the sales team is in the field meeting clients.This position is ideal for someone who enjoys autonomy, takes initiative without being prompted, and takes pride in keeping a business running smoothly behind the scenes.What You"ll Do? Customer Experience & Lead ManagementRespond promptly to inbound leads and schedule appointments for the sales teamFollow up on open proposals to help convert opportunities into booked jobsAnswer customer calls and return messages quickly and professionallyReconfirm appointments and installation datesSend preparation instructions and ensure customers feel informed and confident? Marketing SupportAssist with local marketing initiatives including direct mail campaignsExecute email marketing campaigns using CRM segmentationManage and post to Google, Facebook, Instagram, and other social platformsHelp increase local visibility, engagement, and brand awareness? Production & SchedulingSchedule installations at the convenience of the customerOrder products accurately and track deliveriesCommunicate start dates and timelines clearlyMeet weekly with the sales team to review customer expectations and product ordersKeep Salesforce updated daily with job status and scheduling? Administration & SystemsMaintain accurate and up-to-date records in SalesforceAdd new leads and customersRecord deposits and update job statusesOrder samples and track product ordersKeep calendars accurate and organized? Financial CoordinationInvoice customers for deposits and final balances (Salesforce & PNC Portal)Submit weekly business expenses in QuickBooks OnlinePull reports from SalesforceMaintain a marketing expense tracker? Continuous ImprovementAttend weekly meetings with franchise ownersParticipate in training seminars as neededOperate in alignment with Floor Coverings International"s core valuesWhat We"re Looking ForThe ideal candidate:Is warm, friendly, and naturally customer-focusedHas strong communication skills, especially over the phoneIs highly organized and detail-orientedIs comfortable managing multiple priorities in a fast-paced environmentWorks confidently and productively without constant supervisionEnjoys being the primary in-office point personTakes initiative and solves problems proactivelyIs tech-savvy and comfortable learning systemsHas experience with QuickBooks OnlineIf you prefer structure, autonomy, and ownership over micromanagement, this role offers the opportunity to truly make it your own.Job Details & BenefitsFull-time, on-site position in Collegeville, PAPaid training provided10 days paid vacation (accrued annually)8 paid major holidaysThis franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.