Job Title

Customer Service Representative Provide assistance and information to taxpayers on all business, income and real property taxes and related fees; Answer inquiries to basic business registration, income and real property via telephone and written correspondence; Research, establish and update all business tax accounts via an online system; Review and adjust business registration, real property and income tax accounts which require correction and/or refunds; Receive and control business and income undeliverable refund checks; Receive and process requests for waivers of penalties and interest on select accounts; Input and update existing database accurately; Determine and register applicable tax liabilities for all taxes and fees administered by OTR; Receive and respond to general correspondence pertaining to business, income, real property and other related taxes and fees; Research and prepare response for management signature; Track and maintain data necessary for production reports, and Input and update existing database accurately. Qualifications: A high school diploma or equivalent with a minimum of two (2) years of experience in the field or related area Ability to communicate effectively both orally and in writing to a variety of audiences Ability to research and interpret tax laws, regulations and policies Ability to perform basic business applications Microsoft Outlook and Microsoft Suites (Word, Excel, Access, etc.) Experience: Customer Service: 2 years (Preferred) Knowledge of income and property tax: 2 years (Preferred) Data Entry: 2 years (Preferred) Creating and managing database: 2 years (Preferred) Banking: 2 years (Preferred) Compensation: $17.00 - $18.00 per hour