Job Title

Primary ResponsibilitiesPatient Intake & SchedulingGreet and check in patients with professionalism and empathySchedule new and established patient appointments accuratelyMaintain appointment confirmations and manage no-show documentationEnsure required intake forms, consent forms, and financial policies are completedInsurance & Billing SupportVerify commercial insurance, Louisiana Medicaid, and Medicare eligibilityCollect co-payments, deductibles, and outstanding balances in accordance with clinic policyPost payments accurately in the EHR/practice management systemAssist with prior authorizations and medication refill documentation workflowsMedication Management CoordinationCommunicate with pharmacies regarding refill requests per clinic protocolMonitor refill voicemail or portal messages and route appropriatelyEnsure refill requests meet provider policy before forwardingAdministrative & Operational DutiesMaintain HIPAA compliance in accordance with federal and Louisiana regulationsManage incoming/outgoing faxes and secure electronic communicationsCoordinate referrals and outside records requestsMaintain organized electronic and physical recordsSupport basic bookkeeping tasks such as daily deposit reconciliation (if applicable in small practice setting)Clinic OperationsPrepare provider schedules and assist with workflow efficiencyMaintain a calm, organized waiting room environmentMonitor office supplies and place orders as neededAssist with administrative projects or reporting as assignedRequired QualificationsHigh school diploma or equivalentMinimum 2 years of medical office experience (behavioral health strongly preferred)Experience verifying Louisiana Medicaid and Medicare plansFamiliarity with EHR systemsWorking knowledge of HIPAA requirementsStrong communication and interpersonal skillsAbility to handle confidential and sensitive information with discretionPreferred QualificationsExperience in psychiatric or behavioral health clinicKnowledge of prior authorization processes for psychiatric medicationsExperience working in a small private practice settingUnderstanding of trauma-informed communication principlesKey CompetenciesHigh attention to detailStrong multitasking and prioritization skillsProfessional judgment and emotional maturityDependable attendance and punctualityInitiative and problem-solving mindsetWork EnvironmentThis is an outpatient clinic environment serving patients with mental health conditions. The position requires frequent phone communication, computer work, and interaction with individuals who may be experiencing emotional distress. Professional demeanor and confidentiality are essential at all times.BenefitsWe value dependable team members and are committed to offering a stable and supportive work environment.Full-Time Employment - Monday through Friday during standard clinic hours. Consistent attendance and punctuality are essential in maintaining continuity of patient care.Company-Sponsored Health, Dental, and Vision Insurance - Effective on first date of employment.Paid Time Off (PTO) begins accruing after 90 days of continuous employment. PTO may be used for vacation, personal time, or illness in accordance with clinic policy.Paid Holidays - Employees receive paid holidays in accordance with the clinics annual holiday schedule. recblid qf2b527vcexey7zlznw71tk52xsdzr