Job Title

Hospitality Operations Manager Join Jackie's International, Inc., a beloved family-owned hospitality company based in Canton, MS. We are on the lookout for dedicated restaurant general managers and assistant managers who have a solid job history and a passion for the culinary world. As the Hospitality Operations Manager, you will play a crucial role in directing all aspects of restaurant operations while ensuring top-notch food, service, health, and safety standards are consistently met. Main Responsibilities: Establish and drive operational goals and objectives. Evaluate staffing needs and lead recruitment efforts. Train, mentor, and coach team members for success. Develop and execute standard operating procedures. Supervise staff performance in alignment with set standards. Ensure adherence to established industry codes of practice. Schedule and manage staff efficiently. Maintain accurate employee records. Co-ordinate restaurant operations effectively during shifts. Monitor compliance with health, safety, and hygiene standards. Engage with customers to enhance their dining experience. Provide expert advice on food and beverage selections. Oversee food and beverage preparation processes. Ensure dishes are crafted according to established recipes. Uphold the highest quality standards for food presentation. Manage portion sizes and preparation quantities to minimize waste. Resolve customer inquiries and complaints promptly and professionally. Accurately total and reconcile restaurant receipts with sales. Manage cash handling procedures with precision. Set financial budgets and monitor adherence to them. Implement cost-saving measures effectively. Plan and analyze restaurant sales and revenue. Prepare and interpret management reports for better decision-making. Identify and implement operational improvements. Estimate food and beverage supply needs and conduct supplier orders. Inspect quality of deliveries and ensure proper storage. Organize maintenance and repairs of equipment and facilities. Conduct competitor analysis to identify market opportunities. Qualifications: Preferred tertiary qualification in hospitality or a related field. Previous experience in food and beverage management. Strong knowledge of food preparation and presentation. Proven track record in staff management and development. Understanding of basic accounting principles and financial data analysis. Experience with inventory management and cost control strategies. Familiar with planning and forecasting processes. Proficient in administrative procedures and relevant software applications. Key Competencies: Decisive judgment and effective decision-making. Strong problem analysis and problem-solving skills. Excellent planning and organizational abilities. Resource management expertise. Outstanding communication skills. Customer service orientation. Commitment to quality in all tasks. Teamwork and collaboration emphasis.