Job Title

Account Collections Specialist Rochester Public Utilities Limited Term Appointment: This is a limited-term position anticipated for up to 7 months, and is contingent upon the availability of allocated funds, as well as favorable performance by the incumbent. When the need for additional staff ends, the position will be eliminated unless RPU chooses ongoing continuation. Vision: "We Will Set the Standard for Service" Our vision is based on six core values which are Safety, Integrity, Service, Stewardship, Accountability, and Skill. Nature of Work: The Account Collections Specialist processes the collection functions associated with customer accounts. The position applies the rules to be used for setting up payment arrangements and assists with the management of the third-party collection process with outside agencies. This position reports to the Accounting Supervisor. 2025 Starting Rate of Pay $29.40 per hour To have your application considered for the first round of interviews, please apply by Wednesday, February 11, 2026, at 11:59 PM CST. Applications will be accepted until the position is filled. Duties and Responsibilities The work below is representative of the scope of work performed within this job classification. Individual job duties will vary based on work assignment or location. Maintain and evaluate customer accounts that are in the collection process. Monitor customer accounts for payment delinquencies. Process work orders for service disconnection Work with customers and third parties to provide, establish and maintain customer payment arrangements. Determine and transfer delinquent accounts to collection agencies and/or conciliation court. Process account adjustments for bankruptcy filings. Perform minimal cash management/billing functions. Balance payments posted on customer accounts and reconcile accounts receivable. Maintain customer refund accounts. Handle billings/adjustments to customer accounts for ad hoc services rendered such as Energy Assistance. Work with all returned checks and automatic bank payments. Correct credit card declines/clarifications. Process electronic payment files from various bill-pay aggregators and Energy Assistance. Respond to utility customer service inquiries. Respond to unusual or extreme cases in Collections. Answer Customer Care inquiries when staffing levels require additional assistance. Assist with customer system software testing as directed. Perform other duties as assigned or necessary. Essential Job Functions Minimum Qualifications Knowledge, Skills, and Abilities Physical and Environmental Criteria In compliance with the Americans with Disabilities Act, the following represents the physical and environmental demands for this position. The employee must be able to perform the essential functions with or without accommodation. In consideration of the overall amount of physical effort required to perform this position, the work is best described as Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Movements such as stooping, kneeling, crouching or bending are rarely required. Reaching overhead or in front of body is sometimes required. Simultaneous and repetitive use of the hand, wrist, and fingers is often required. Excellent sensory skills (sight, hearing, speech), are essential. The majority of the workday is spent indoors viewing a computer screen.