Job Title

Employee Benefits Specialist Wilshire Benefits Group is actively seeking a dynamic professional who is ready to play a vital role in enhancing employee satisfaction and well-being as an employee benefits specialist on our client services team. In this fast-paced role, you'll handle everything from processing enrollments and managing eligibility with insurance carriers to fielding inquiries resolving issues as a dedicated employee benefit advocate. Bring your friendly attitude, positive energy, and problem-solving abilities, and let's create incredible client experiences together! Your role will involve wearing many hats, including: enrollment master: process additions, changes, and deletions of member enrollments quickly without sacrificing accuracy verification pro: ensure enrollments are received by carriers through various systems benefit guru: answer employee level questions during open enrollment and throughout the year. order id cards, address benefit-related inquiries, and log every task with precisionall within 24-48 hours! carrier liaison / cobra specialist: act as the bridge between members and insurance carriers to resolve claims and service issues email champion: manage the advocacy inbox and meticulously document tasks service excellence hero: deliver exceptional service to our internal and external clients creative communicator: craft clear, accurate, and engaging open enrollment materials, including employee benefit booklets at wilshire benefits group, we offer a robust and competitive benefits package and an award-winning work environment. we believe in celebrating your achievements, fostering a fun and inspirational work environment, and providing the support you need to shine. ready to join the team and become a contributor to our intentionally-different approach? apply now! requirements our ideal candidate will bring the following skills and abilities to the role: 1+ years of experience working with employee health insurance benefits passion for and commitment to delivering exceptional customer service strong data entry and accuracy skills / experience working with detailed data proven experience responding to client and/or employee support requests ability to diligently track and maintain data, consistently populate internal systems, and stay organized ability to work independently and as a team member to respond to varying client needs ability to create, edit, and proofread documents; proficient in microsoft word, microsoft excel, microsoft powerpoint, and adobe willing to work onsite bachelor's degree preferred licensed in life and health a plus employee navigator / benefits administration knowledge helpful experience in ms publisher helpful