Job Title

Marketing & Operational Support Qualifications Agree with the Crossroads Mission Avenue's statement of faith and core values. Must possess a high school diploma or equivalent. Ability to maintain confidentiality of all Crossroads activities, guests, donors, and staff. Ability to work with diverse personalities and backgrounds. Possess strong organizational skills, be detail-oriented, and have the ability to multitask effectively. Ability to follow specific directions to complete a task, and then work independently to complete the task. Ability to communicate effectively and record information accurately. Ability to communicate with donors, vendors, volunteers, staff, and guests in a Christ-like manner. Maintain a high standard of personal morality and accountability. Strong interpersonal skills, including the ability to diffuse conflict, maintain composure, and treat Crossroads' employees, volunteers, and guests with respect at all times. Have a compassionate heart for the homeless and be able to follow all rules and policies. Be teachable and willing to learn all aspects of the job. Duties and Responsibilities Accounts Receivable: Responsible for billing related to guest programs such as Probation, Parole, Drug Court, VLS, etc. Work with Case Managers weekly to determine which fees are due. Work with Probation/VLS officers for dates available for billing. Oversee reporting related to this billing. Database Management & Reporting: Ensure information is adequate for grant requests, grant compliance, and reporting to agencies. Donor Care: Donor database: enter donor information into database. Includes account set-up and maintenance of information changes, listing donors on appropriate lists for ensuing correspondence, assisting with database maintenance. Prepare and mail monthly tax receipts. Donor care: track and prepare appropriate thank-you notes and correspondence for donations, memorial gifts, gifts in kind, and any other correspondence as directed. Misc.: Maintain accurate and up-to-date records in every area of responsibility. Maintain an efficient and orderly office, with weekly cleaning. Other duties as assigned.