Job Title

Take charge of switchboard operations and alarm monitoring during night shifts, serving as the central communications hub for the facility. This role involves managing after-hours answering services, disseminating critical information, and maintaining accurate departmental records. Essential Responsibilities Monitor and dispatch internal emergency responses aligned with standardized emergency codes and integrated life and facility safety alarms. Collaborate closely with 911 dispatchers during emergency situations. Serve as the Communication Center during incident command activations for internal or external disasters such as mass casualty events or severe weather conditions. Receive and route after-hours calls efficiently and accurately. Demonstrate proficiency in handling communications via switchboard, public address systems, and various written, oral, and electronic methods. Utilize on-call systems effectively, interpreting schedules and adhering to telecommunications protocols for staff contact. Maintain compliance with privacy and security regulations concerning Protected Health Information (PHI). Foster professional and effective communication with patients, team members, contractors, physicians, outside agencies, and the public. General Responsibilities Perform additional duties as assigned. Education Preferred: Associate's Degree or higher in communications or a related field. Experience Preferred: Previous switchboard or dispatching experience and at least one year of office or healthcare employment. Requirements Strong active listening skills across various communication formats. Customer service expertise. Moderate computer proficiency including keyboarding skills. Effective communication abilities. Familiarity with medical terminology. Experience with Microsoft Office programs such as Excel and Word. Physical Requirements This is primarily sedentary work, occasionally requiring exertion of up to 10 lbs and frequent exertion of up to 5 lbs. Less than 10% of the time may involve standing or walking. Accommodations may be provided as needed. Join a dedicated team in the Midwest region committed to delivering exceptional care and support through effective communication and coordination.