Job Title

About Calamos Calamos is a diversified, global asset and wealth management firm offering a wide range of innovative investment strategies. As one of the top liquid alternative asset managers in the world, Calamos maintains dedicated investment teams across all asset classes, with global research capabilities and access to specialized private and public markets. Calamos offers investment strategies and personal wealth management solutions through separately managed portfolios, mutual funds, ETFs, closed-end funds, private funds, and UCITS funds. Clients include major corporations, pension funds, endowments, foundations, and individuals, as well as the financial advisors and consultants who serve them. Headquartered in the Chicago metropolitan area (with offices in both Naperville and Fulton Market in Chicago), the firm also maintains offices in New York, San Francisco, Milwaukee, Portland, and the Miami area. Summary of the Role Be the first line of defense for our NYC office and a critical support resource for our entire national footprint-the go-to expert who keeps investment professionals across all our offices connected, productive, and empowered to manage billions in assets. As Systems Support Specialist in our New York office, you're the sole onsite technology guardian for 20+ NYC professionals while simultaneously providing expert remote support (in-person in the NYC Office) to associates across our Chicago, San Francisco, Milwaukee, Portland, and Miami offices. Think of yourself as part problem-solver, part broadcaster, part executive enabler: when a Portfolio Manager needs audio-visual setup for a critical client presentation, when executives require seamless technology during high-stakes meetings, when a trader encounters a system issue that threatens market operations, or when technical problems disrupt operations in any office, you're the calm, capable professional who makes it happen-whether you're solving it in person or remotely. This isn't a role for someone who just resets passwords and waits for tickets. You'll own the complete technology experience for our NYC office while serving as a vital support lifeline for our national team-from orchestrating television studio broadcasts that communicate our investment insights to the world, to ensuring executives have white-glove IT support during crucial meetings, to troubleshooting complex issues for remote users who need immediate help. You'll be hands-on with everything from Active Directory management to audio-visual coordination, from vulnerability remediation to after-hours critical support when systems demand immediate attention. You're the technology professional who thrives on variety and impact across multiple locations. One moment you're configuring a new laptop for a trader who needs it operational within the hour. The next, you're coordinating camera angles and audio levels for a studio broadcast reaching thousands. Then you're remotely troubleshooting a network issue for a Portfolio Manager whose market data feed has stopped flowing. Every day brings new challenges across our entire office network, and you're energized by being the person everyone turns to when technology needs to work perfectly. We're seeking someone who combines deep technical expertise with exceptional customer service instincts-especially when supporting senior executives who demand excellence. You're someone who understands that in investment management, technology isn't just convenience; it's mission-critical infrastructure. Primary Responsibilities Serve as the first line of defense and frontline technology expert for 20+ NYC associates, providing immediate hands-on support while simultaneously delivering high-quality remote technical assistance to associates across all Calamos offices nationwide. Manage the complete Help Desk experience-accurately documenting every issue, tracking resolutions, and ensuring no problem falls through the cracks regardless of which office needs support. Administer users, computers, and security groups across Active Directory and Azure Active Directory, managing permissions and provisioning with precision. Deploy and maintain Group Policy Objects (GPOs) that keep our multi-office infrastructure secure and standardized. Execute rapid PC setups and configurations when new team members join or technology needs evolve-knowing that every hour of downtime impacts business operations. Install, upgrade, and maintain desktop hardware and software across our technology stack, ensuring every system runs at peak performance while troubleshooting and guiding remote users through similar processes. Provide expert support across PC applications, desktop hardware, audio-visual systems, network infrastructure, and data communications-maintaining the skill level to solve virtually any technical challenge. Orchestrate audio-visual excellence for events ranging from small team meetings to large-scale presentations in our NYC office, ensuring flawless execution when executives and clients are in the room. Diagnose and resolve hardware issues quickly-both hands-on for NYC users and remotely for associates in other offices-coordinating repairs while minimizing user disruption and keeping everyone productive. Collaborate closely with Systems Support Specialists nationwide and the Director of Systems Support, providing project updates, sharing knowledge across the team, and escalating critical issues with sound judgment. Provide after-hours support and 24x7 coverage for both helpdesk and computer operations during your on-call rotation (every 5-6 weeks), being the reliable professional who responds when systems need immediate attention-regardless of which office or time zone requires help. Manage vulnerability assessments and drive remediation efforts that keep our infrastructure secure against evolving cyber threats. Coordinate television studio operations in NYC, responding to technical issues and ensuring our broadcasts maintain professional quality (comprehensive training provided). Operate batch processing systems and promote development code to production using established scripts, supporting the software deployment lifecycle (training provided). Perform related duties as assigned, adapting to the evolving technology needs of a dynamic investment management firm. Preferred Qualifications Meticulous attention to detail-you catch issues before they become problems and ensure every configuration is exactly right. Bachelor's degree in a computer science, or related IT field. Financial services industry experiences required. Proven background in customer service with a track record of turning frustrated users into satisfied advocates, both in person and through remote support. Experience supporting executives is essential-you understand the unique demands, discretion, and white-glove service that senior leadership expects. 3+ years of PC troubleshooting experience with ability to diagnose and resolve issues quickly under pressure Strong audio-visual background with hands-on experience setting up and managing AV systems for professional environments. Excellent remote troubleshooting skills with ability to guide users through technical solutions clearly and patiently. PowerBI experience preferred-ability to support data visualization and reporting tools used by our investment teams. Broadcasting or television studio experience preferred but not required-we'll provide comprehensive training for our studio operations. A+ and/or Network+ certification preferred, demonstrating formalized technical knowledge. Passion for technology and genuine curiosity about how systems work together to enable business success. Ability to thrive in fast-paced, high-stakes environments where technology directly impacts business outcomes. Strong communication skills with ability to explain technical concepts clearly to non-technical professionals. Quick learner who adapts rapidly to new technologies, tools, and evolving business processes. Self-motivated and able to prioritize effectively when balancing immediate local needs with remote support requests from multiple offices. Compensation Disclosure The compensation for this role takes into account various factors, including work location, individual skill set, relevant experience, and other business needs. The estimated base salary range for this position is $70,000 - $100,000 annually. Additionally, this position is eligible for an annual discretionary bonus. Please note that this is the current estimate of the base salary range intended for this role at the time of posting. The base salary range may be adjusted in the future. Benefits Calamos offers a comprehensive benefits package, including health and welfare benefits (medical, dental, vision, flexible spending accounts, and employer-paid short and long-term disability), as well as retirement benefits (401(k) and profit sharing), paid time off, paid parental leave, and other wellness benefits. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.