Job Title

Job Summary: Join a dynamic team as the primary scheduler and navigator for employer wellness center partnerships, providing exceptional scheduling services and support both over the phone and in-person. This role involves coordinating appointments with primary care physicians, specialists, physical therapy, and other wellness professionals, all while working autonomously under the guidance of the Outreach Coordinator. Essential Responsibilities: Serve as the main scheduler for employer wellness centers, managing patient navigation needs from corporate partners and ensuring proper network coverage. Collaborate with clinical teams to guide patients to appropriate services covered by their plans. Assist patients with referral needs under the direction of the Tiered Network Navigator. Participate in community health events and screenings, including setup, follow-up, and materials procurement. Support communications efforts by utilizing social media and other platforms to engage the community and wellness program participants with timely health information. Supplemental Responsibilities: Maintain expertise in Epic scheduling modules and manage active lists of employer partner participants. Provide excellent phone support and customer service for wellness-related inquiries. Uphold organizational ethics and standards while continuously updating job-related skills and knowledge. Identify opportunities to improve scheduling processes and participate in departmental meetings and committees. Perform administrative duties and contribute to performance improvement initiatives. Preferred Education and Experience: Medical Assistant certification is preferred. Proficiency in Microsoft Word and Excel (Office Suite). Experience with Epic scheduling software is a plus. Familiarity with physician practices is advantageous. Work Shift: Day shift, full-time (40 hours per week). This position is located in a regional area of the Midwest United States, offering a warm and collaborative work environment focused on community wellness and patient-centered care.