Job Title

Job Description POSITION SUMMARY Serves as the point of contact for patients entering Pender Community Hospital and Medical Clinics. Establish collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. Ensure superior customer experience by identifying and resolving patient needs related to patient intake and care including greeting and checking-in patients, scheduling appointments, as well as verifying information supplied by patients. ESSENTIAL JOB DUTIES & RESPONSIBLITIES Greets incoming customers in a professional manner to assess customer needs and ensures needs are met and customer service expectations exceeded. Efficiently updates and verifies patient demographics, insurance, and contact information, and assists customers in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Thoughtfully directs patients on next steps and informs patients about delays and wait times. Promptly schedules appointments utilizing provider templates and scheduling guidelines. Obtains insurance eligibility information using various phone and on-line resources. Reviews all insurance eligibility responses for completeness. Proactively requests payments from patients on current medical services. Receives and processes those payments following appropriate procedures for handling payments. Willingly coordinates with other care teams and other employees to provide a seamless experience for patients. Hours: Minimum 18 hours/week; Monday-Friday, 7:30 am-5:00pm Experience and Skills QUALIFICATIONSEducation, Experience: High school diploma or equivalent Registration experience preferred Excellent customer service skills required. Effective knowledge and familiarity with word processing, computer navigation, and e-mail Certificates, Licensure, Registrations: None GENERAL REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required. Ability to add, subtract, multiple and divide Ability to read, interpret, and take action as it relates to basic documentation and information Ability to use computer systems, computer navigation, and Internet Ability to write reports and correspondence Ability to adapt to change Ability to problem solve Interpersonal and communication skills to interact effectively with customers and all members of the team EQUIPMENT, TOOLS, MATERIALS Knowledge of computer hardware equipment and software applications relevant to work functions. Job Benefits Standard full-time benefits: Benefits go into effect on the 1st of the month following 30 days of employment. Include but not limited to: Health Insurance: PPO and H.S.A. option; PCH pays a portion of premiums Dental & Vision Insurance Life Insurance: Life and Accidental Death and Dismemberment Plan at no cost to the employee; opportunity to purchase additional coverage also available Paid Time Off (PTO): Accrue hours based on a percentage rate (set by years of service) multiplied by the number of hours worked in a pay period 403(b) Retirement: The hospital will match up to a percentage of what an employee contributes contributions for their retirement Short Term Disability, Long Term Disability, Critical Illness, Accident Policies Medical and Dependent Care Savings Accounts Group Incentive Plan (GIP): The hospital sets facility wide goals for our annual fiscal year. Depending on how many of those goals we meet at the end of the fiscal year that determines the amount of bonus employees receive. This institution is an EEO/AA Employer and Provider - Protected Veterans and Individuals with Disabilities.