Job Title

Job Summary: The APM works with St. John Properties personnel, tenants, contractors, vendors and the general public to manage and/or assist his/her property, portfolio and fellow Property Manager(s). This is a full-time, in-person position, Monday through Friday, with after-hours support for emergencies as needed (on call 7 days a week and 365 days a year to respond to emergencies). The APM must be very familiar with the tenants, the buildings and know what the Landlord and Tenant lease requirements are and enforce such requirements. The APM's number one priority is to build value within their portfolio by exercising the following duties: Job Duties:Tenant Retention and Satisfaction Make regular visits to all tenants to address any problems and build good relations with tenants at all buildings. The APM, in coordination with their assigned Property Manager(s) will visit all tenants at least 2 times per year; once between January 1 and June 30 and once between July 1 and December 31, as part of the tenant retention and outreach program; visit all new tenants or existing tenants who renew, within one week of their move in date; visit all expiring tenants six (6) months prior to expiration to understand and address any open issues prior to renewal discussions. Additionally, tenant problems or complaints will be brought to the attention of Property Management. The APM, in coordination with their assigned Property Manager(s) shall respond to all tenant problems or complaints within one (1) hour of any service call and no later than three (3) hours of the service call or contact by tenant. All tenant calls, shall be followed up on to ensure prompt and complete tenant satisfaction. The APM shall make themselves aware of tenant maintenance calls made to Maintenance Manager. Revenue and Expenses The APM shall assist their PM(s) with and monitor the work of the Lease Administrators to ensure that the Lease Administrators bill tenants correctly for CAM, taxes, insurance and other services provided, collect all rents due from tenants and enforce all lease requirements. Work with Lease Administrators to monitor tenant payments and help with timely collection of all open balances. Continually negotiate, bid and supervise all service contracts for the properties to ensure that we are receiving the best possible service at the most competitive market price at the highest level of quality. Follow and exercise scheduled budget expenses. Review and approve all invoices and purchase orders. Administer prompt payment to vendors or contractors for products or services rendered. Research all problem invoices to provide an expeditious solution. Research all utility invoices and spread sheets for problems, trends and accuracy. Physical Building Working with the Property Manager(s), the APM shall identify, evaluate and implement capital and operating projects for the properties as they are planned. Solicit specifications and proposals for minor and major improvements based on the budget schedule. Recommend and implement improvements to increase value by reducing expenses and or increasing income. Perform semi-annual building evaluations for each building and work with the Property Manager(s) to review problems and opportunities and to improve the property's value. Each building evaluation will be set on a schedule for completion and periodic review. Conduct housekeeping, safety, security and night inspections on a monthly basis to ensure the Properties and buildings are well lit, clean, and safe for the tenants and general public. Assist PM(s) in inspecting all vacant spaces on a weekly basis. Spaces must be clean and present an excellent first impression to prospective tenants. Leasing The APM shall assist their PM(s) in inspections of all vacant spaces within 48 hours of the tenant vacating, and commence preparation of space(s) for leasing. Personnel Work harmoniously with the Property Manager, Maintenance Manager and Lease Administrator to be aware of all maintenance, financial and tenant issues. Administrative Send out correspondence as needed to confirm and follow up on actions as well as memos to tenants in various buildings to communicate information on a regular basis. Meet with Property Manager and Lease Administrator to review AR aging reports. Working with PM's, prepare and submit annual expense budgets each Fall by calling all service contractors and soliciting prices by October 31, of each year for the coming year. Additionally, assist the PM(s) in soliciting 3 bids from all service contractors. Financial Review and fully understand each property's expenditures each month and operate each property within the budget. Discuss budget variances with Property Management on a quarterly basis. Roles and Responsibilities: The Assistant Property Manager is responsible for overseeing all operations of their portfolioThis role requires the ability to work with all employees within St. John Properties. Job Qualifications: 1-3 years' experience in commercial real estate or property management preferred Bachelor's degree required or equivalent combination of relevant experience High Proficiency in Microsoft Office Suite including Outlook, Word, and Excel Knowledge of basic accounting principles; experience a plus Strong (in person, verbal and written) communication and customer service skills Excellent organizational skills and continual attention to detail Ability to work independently as well as collaboratively in a team environment Ability to handle confidential information with discretion Ability to prioritize tasks, manage multiple responsibilities and meet deadlines Professional demeanor and positive attitude Regular attendance is an essential function of the job.This job description is not intended to be all inclusive and is subject to change periodically.