Job Title

Technology Field Support Tech This role is a hands-on, onsite position focused on device imaging, hardware support, and asset management for a local office environment. Rather than traditional help desk or call-center work, the emphasis is on preparing, repairing, tracking, and turning around end-user devices (primarily Windows PCs and Macs) efficiently and accurately. Key Responsibilities • Device Imaging & Preparation • Perform daily imaging and re-imaging of Mac and Windows PC devices using established tools and procedures. • Work through existing imaging backlogs and support ongoing demand for device builds. • Configure systems for new hires, replacement units, and hardware refreshes. • Break/Fix & Hardware Support • Provide hands-on break/fix support for laptops, desktops, and common peripherals. • Triage and resolve routine hardware issues and basic software problems at the device level. • Coordinate warranty repairs and hardware replacements when required. • Shipping, Receiving & Hardware Lifecycle • Manage incoming and outgoing hardware shipments, including labeling, logging, and staging devices. • Support hardware upgrades and reuse of equipment where appropriate. • Ensure returned equipment is wiped, re-imaged, tested, and returned to inventory. • Inventory & Asset Management • Record and track assets in an IT service management/asset tracking platform (e.g., ServiceNow or similar). • Maintain accurate and up-to-date inventory records; perform periodic physical counts. • Keep storage areas organized, clearly labeled, and ready for audits. • Collaboration & Onsite Support • Work closely with local and remote IT team members to support day-to-day operations. • Provide in-person support to internal users as needed; minimal phone-based interaction. • Follow defined workflows and document actions, status updates, and asset changes in the ITSM tool. Required Skills & Experience • Imaging Experience: Proven experience imaging and re-imaging both Mac and Windows PC devices. • Customer Service: Comfortable interacting face-to-face with internal users; professional, patient, and service-focused demeanor. • Process & Detail Orientation: Ability to follow standardized procedures, maintain accurate records, and work methodically. • ITSM/Asset Tools: Experience with ServiceNow or a similar platform for asset tracking and record updates. • Onsite Availability: Able to work fully onsite in Lenexa, KS, for the duration of the assignment. Preferred Qualifications • Background in IT support, desktop support, or field support. • Familiarity with tools such as Active Directory, SCCM, and/or JAMF. • Experience using multiple ticketing or IT service management systems. Soft Skills • Communication: Clear, concise communication with users and teammates at varying technical levels. • Teamwork: Collaborative approach and willingness to pitch