Job Title

Salary: Depends on Qualifications Location : Draper, UT Job Type: Full-Time Job Number: 00757 Department: Revenue Ops, Training & Enablement Division: General Opening Date: 12/01/2025 AboutPlease note this will be an onsite role Mon-Fri at the Draper, Utah office. NEOGOV is a proud AI-Enabled SaaS leader in the Public Sector & Public Safety space with a mission to serve the people who serve the people. Our clients use our software to streamline everyday processes NEOGOV is a leading AI-enabled SaaS provider serving the public sector and public safety organizations nationwide. For more than 25 years, we've helped agencies streamline critical workforce and operational processes through an integrated, intelligent platform. From hiring and onboarding to employee growth, retention, compliance, and public safety operations, our solutions support the full employee lifecycle. Guided by our mission to serve the people who serve the people, we combine innovation, customer focus, and purpose-driven technology to help build stronger communities. We're looking for a confident communicator and skilled coach to elevate how NEOGOV's revenue teams connect with prospects and customers over the phone. Our Phone Skills Trainer will design and deliver programs that help Lead Generation, Sellers and Sales Engineers master tone, pacing, objection handling, and conversational flow - all while reflecting NEOGOV's voice and values & turning every call into an opportunity for impact. This posting is for an existing vacancy. What You Will doDevelop and deliver interactive phone communication and discovery call training programs. Use call recordings and data to identify coaching opportunities and trends. Run hands-on roleplays, live coaching sessions, and certification programs. Collaborate with leadership to reinforce best practices across the sales org. Maintain and update call playbooks, voicemail frameworks, and objection-handling guides. Measure program success through call metrics, conversion rates, and rep feedback. Travel to Draper, UT office 4x per year for meetings (if you're not within commutable distance to Draper.) Who You Are3+ years in sales training, enablement, or sales leadership Expertise in consultative or value-based selling frameworks (e.g., MEDDPICC or similar). Deep understanding of modern sales communication and qualification techniques A knack for creating engaging, high-energy learning experiences Strong presence on the phone - you can model what great sounds like Key Responsibilities Develop and deliver ongoing phone communication training for sales teams. Analyze call recordings and data trends to identify coaching opportunities. Create interactive call workshops, roleplays, and certification programs. Partner with managers to reinforce techniques in daily workflows. Maintain call playbooks, voicemail frameworks, and objection handling guides. Track improvements using call metrics, conversion rates, and qualitative feedback. What Success Looks Like Your training doesn't just sound good - it shows up in improved connect rates, stronger discovery calls, and confident conversations that move deals forward. What NEOGOV Offers Competitive Wages Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1 Generous PTO to support work-life balance 401K Matching 12-week Paid Parental Leave Autonomy to grow and find your career path with supportive leadership Remote working opportunities Inclusive and diverse work environment NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected military status, or other non-merit factors. Our hiring process may include Artificial Intelligence (AI) screening for keywords and minimum qualifications. Recruiters review all results. 01 Will you now or in the future require visa sponsorship to work in the U.S. (e.g. H1B visa)? Yes No 02 This role requires being in the Draper, Utah office. Can you confirm that you're fully available to work onsite without restriction? Yes No 03 Have you designed and developed phone communication / discovery call training programs? If so, how much experience do you have? 04 Do you have expertise in consultative or value-based selling frameworks (e.g., MEDDPICC or similar). 05 Do you have trainer experience in a SaaS organization? Yes No Required Question