Job Title

Job Title: Office Manager Location/s: LongviewReports To: Practice Manager/ Administrator FLSA Status: Exempt Summary The Office Manager plays an essential role in the practice. He/she is responsible for managing administrative and clinical staff and oversee office flow and patient flow as well as ensuring that day to day operations run smoothly by developing systems and procedures to ensure optimal efficiency, ensuring that the employees have adequate training, resources, and support, and that the patient's needs are being met. The Office Manager is responsible for managing the overall compliance and certification programs, information technology, and building maintenance. Strong organization and communication skills are imperative to the success of this position. Supervisory Responsibilities Manages the activities of all administrative and clinical staff at assigned Locations. Work and cover for the Office Managers at the other locations as needed. Overseeing the work of all office employees to ensure they work productively and meet deadlines and company standards Reporting office progress to senior management and working with them to improve office operations and procedures Supervise daily work of Front Office and Billing Office Counseling any employees struggling in their roles Answering telephone calls and emails from customers and clients and directing them to relevant staff Interviewing and training new office employees and organizing their employment paperwork Organizing maintenance companies to keep the office clean and safe and ensure its appliances are in good working order Maintains schedule to assure coverage for all providers and staff Supervise daily work of Medical Assists/Nurse and Physician Assistants CME Requirements and Course Schedules Understand and Implement State and Federal Employment Regulations Maintain OSHA standards Maintain HIPAA compliance Other duties as required Requirements Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree or equivalent 2-3 yrs of related experience as an Office Manager or similar role Experience in working in the medical field is preferred Experience using EHR such as EMA is a plus Knowledgeable in Microsoft Team, MS Office and Google Suite Understand financial goals and objectives of the practice Hears and resolves patient complaints Customer Focus - Understands and satisfies customer needs Demonstrates understanding of patient accounting principles in managing large volume Must show strong organizational skills, efficiency and resourcefulness Must be flexible and able to function in a fast-paced environment Must possess strong decision-making skills