Job Title

Hiring now for 2025/2026 Cruise Season! Benefits Provided: Fun servicing Norwegian, MSC, Virgin Voyages, Oceania and other Cruise Lines Cruise DiscountsPart Time position Pay rate of $15.50 per hour Flexible Schedules Weekend Availability is required (at least one day) TWIC Paid or reimbursed by SMS Guidelines provided at interviews Job Duties & Responsibilities: • Meet and greet guests cordially, responding to their inquiries in a knowledgeable and pleasant manner as well as assisting and directing debarkation and embarkation of guest. • Monitors the flow of traffic in the luggage area, including U.S. Customs and Border Protection (CBP) areas. • Guides the flow of traffic throughout the terminal, including: secure areas, walkways, check-in areas, gangways and elevators/escalators and direct guests accordingly. • Answers general questions in an accurate and pleasant manner and provides pertinent information regarding boarding and sailing; takes the initiative to assist guests. • Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation. • Escorts and monitors guests pending boarding status or requiring additional documentation. • Gathers data for various embarkation processes to include registration flow and timetables; reports findings to management, as established. • Assists guests with locating luggage and completing lost luggage forms, when necessary. • Reviews and verifies validity of all travel documents presented by guests for check-in. • Inputs guest travel information using the registration system and checks in each guest upon arrival. Ensures required information is accurately processed and/or paperwork is completed. • Provides guests with stateroom keys and pertinent boarding information, according to department manual and training. • Prepares the terminal and check-in area by organizing required furniture, equipment, manifests and other related materials. Clears and organizes workstations and/or areas daily and submits relevant paperwork to appropriate personnel. • Performs other job related duties as assigned. Education: • High School Diploma or equivalent. Experience: • Minimum of one-year experience in a customer service/logistics environment, preferably in the travel industry. Knowledge, Skills & Abilities: • Demonstrated ability to communicate in English, sufficient to provide information and answer general questions. • Knowledge of, or ability to learn practical computer skills to accurately register guests and navigate screens to perform computer based functions. • Good organizational and customer service skills. • Ability to work effectively in a multi-tasked, fast-paced environment in front of large groups. • Required to be available on weekends, after hours, and on short notice, as requested by management. Work Conditions/ Physical Demands: • Position includes frequent standing, walking, lifting, pushing and pulling for up to 6 hour increments on average. • Ability to safely maneuver wheelchairs; includes pushing and pulling guests on wheelchairs through all terminal areas and up and down ramps. • Ability to physically transfer or assist passengers in/out of wheelchair, whose weight is approximately 100-300 lbs. • Ability to stoop, kneel, bend, crouch, lift or carry. • Position is exposed to indoor/outdoor work environment at piers and terminal locations under varying weather conditions. • Flexibility to work hours ranging from 5:00 am - 4:00 pm or until ships departures; includes weekdays, weekends and holidays in various ports as assigned. • Must have the ability to perform the essential functions of the job with or without reasonable accommodation.