Job Title

Administrative Clerk- Technical Support Job Category: Police Dept Requisition Number: ADMIN001440 Part-Time On-site City of Bellevue Bellevue, NE 68005, USA Description Part-Time 18.04 21.42/HR. Position Title: Administrative Clerk Technical Support Department: Police Department Reports To: IT Sergeant or Commander Supervises:---- Purpose of Position: The Technical Support Clerk provides first-level technical support for the police department's information systems, ensuring reliable access to mission-critical law enforcement applications. The position supports sworn officers and civilian staff while maintaining strict compliance with Criminal Justice Information Services (CJIS) Security Policy and departmental regulations. Essential Functions: Assist IT Sergeant and Commander with tasks as directed. Assist Technical Support Specialists as needed. Maintain confidentiality of sensitive, classified, or criminal justice information at all times. Log, track, and update support tickets with accurate details and resolutions. Maintain technical documentation, user guides, and support records. Escalate unresolved technical issues to higher-level support staff. Answers telephones, directs calls to appropriate personnel. Assist with equipment inventory. Follow established IT policies, procedures, and security standards. Complete invoices, vouchers, standard forms, applications, and work orders. Maintains asset tracking database to ensure accurate inventory. Operates copying machine, mobile data computer, telephone, or other office machines as required. Assists other department personnel designated by the supervisor. Marginal Functions: Performs other duties as assigned or as the situation dictates. Essential Knowledge, Experience, and Ability: Ability to pass a thorough background investigation. Experience in using a variety of computer systems, hardware, and software packages. Ability to follow instructions and work independently or as part of a team. Attention to detail and ability to manage multiple tasks. Ability to maintain the confidentiality of all department documents, records, and reports Essential Education, Certification, and/or Licenses: High School diploma or equivalent. Prior experience in a law enforcement or public safety environment preferred. Ability to obtain certification from the Nebraska Criminal Information Justice System within six months of hire or as training is available. Essential Physical Demands and Typical Working Conditions: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is generally performed indoors in an office setting. While performing the duties of this job, the employee may be required to sit for long periods of time at a computer. The employee is frequently required to speak clearly and hear. The employee is occasionally required to stand, walk, use hands (to finger, handle, or feel), reach with hands and arms, stoop, and kneel. The employee must occasionally lift and/or move office and other departmental supplies weighing up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Work may be stressful at times due to deadlines and multiple projects. The individual regularly works at a computer screen, which may cause eyestrain. The City of Bellevue is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, or disability. If specific accommodation is needed to apply for this position, please contact the Personnel Office at (402)293-3009.