Job Title

A company is looking for a Commercial Health Call Center Representative. Key Responsibilities Research, review, and respond to inquiries from members and providers Handle escalations and manage member complaints effectively Accurately document calls and recognize trends for improvement Required Qualifications Minimum of 2 years of customer service experience with a commercial health plan Knowledge of medical and insurance terminology, including CPT/ICD-10 Experience collaborating with business and operational units Proficiency in Microsoft Office applications Must reside in the CST or EST time zones in the United States